Guest Experience Manager- Full time

Team Sport; High Wycombe; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a dynamic team as a Front of House Manager at TeamSport, the UK's leading indoor karting company. You will play a crucial role in delivering an outstanding customer experience while managing a dedicated team. This full-time position offers flexibility and opportunities for career progression in an exciting, fast-paced environment.

Benefits

Quarterly bonuses

Career progression

Employee discounts on food and drinks

Flexible working hours

Qualifications

• At least 1 year of team leader experience in Leisure/Hospitality.
• Ability to work flexible hours including evenings and weekends.
• Enthusiastic, approachable, and a team player.

Responsibilities

• Manage and lead the Front of House team to ensure excellent customer service.
• Ensure compliance with Health and Safety and brand standards.
• Manage day-to-day operations and administration including rotas and stock control.

Skills

Leadership

Customer Service

Team Management

Flexibility

Proactivity

Job description

About Us:

TeamSport are the No 1 indoor karting company in the UK and growing in Europe. We currently have 37 tracks in the UK, 3 in Germany and 3 in the Netherlands and we are expanding further...but it's not just about karting! We also offer a mix of multi-activity experiences like mini-golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options.

Why Join Us?

A Career in the Fast Lane:

At TeamSport, we encourage the growth of future managers by promoting internal development and upskilling opportunities.

Community Champions:

Beyond being Carbon Neutral, we're actively making a positive impact in the communities we touch. Join us in supporting causes and charities that resonate with today's generation.

Best Places to Work:

Enjoy go-karting from £1, discounted food and drinks, and a benefits rewards platform. Join a team that values your energy and enthusiasm.

Our Values:

• Put the Customer on Pole: Make every karting experience unforgettable.
• One Crew: We're a close-knit team, fuelled by energy and fun!
• Stand Up and Stand Out: We Innovate, lead, and make our mark in the industry.
• Emphasis on Small Details: We get that the little things matter.
• Fuelled by Fun: It's not just a job; it's about enjoying what we do.

The TeamSport experience:

Beyond karting, we offer multi-activity experiences. Imagine growing with us as we aspire to hit 66 sites across the UK and Europe by 2026. Join us in creating memories, driving success, and making TeamSport the ultimate workplace adventure!

The role:

The Front of House Manager's role is to ensure that all team members are fully trained in all key aspects to deliver the key mission set out by the business. You are the face of TeamSport customer service and must always strive to deliver a world-class customer experience whilst maximising secondary spending throughout all key areas. As Front of House Manager, your key role will be based in the reception area of the business.

About you:

• Ideally we would like at least 1 years' team leader experience within the Leisure/Hospitality Industry
• The ability to work flexible hours, including evenings and weekends
• Enthusiastic and proactive
• The ability to lead, manage and motivate a team to drive results
• Approachable and friendly- a real people person

What you will be doing:

• Managing and leading the Front of House team
• Meet and greet customers, providing a fantastic customer experience for all
• Directly manage the day-to-day operation of Front of House ensuring that safety remains at the forefront of all crew members working at the site
• Ensure the Brand Standards are adhered to at all times
• Making sure the Standard Operating Procedures are continuously and rigorously followed and understood by all crew members through regular training sessions and comprehensive inductions
• Managing all administration, including rotas, compliance with Health and Safety, stock control and training
• Taking part in the Recruitment Sessions at track
• Working with the General Manager to achieve and exceed levels of profitability

This is a full-time position; shifts are based on 42.5 hours per week. Monday to Sunday, including weekends and late evenings. Flexibility is vital for this role. In return, we offer a great place to work, quarterly bonuses, and career progression!

Ready to Join the Race?

Apply now and if you are shortlisted, you will receive an email from the recruitment team on next steps.

Please note: Successful applicants will be required to undergo a DBS check in accordance with our safeguarding policies

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