Guest Experience Specialist

TN United Kingdom; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading serviced apartment company is seeking a Guest Experience Specialist in Central London. The role involves engaging with guests to enhance their stay experience and managing various daily tasks in a fast-paced environment. With unique perks like Thank You Weeks and an Employee Awards Celebration, this opportunity promises a vibrant working atmosphere complemented by teamwork.

Benefits

Meals on duty

Thank You Weeks

Employee Awards Celebration

Qualifications

• Personable and friendly demeanor.
• Ability to manage guest queries efficiently.
• Knowledge of local recommendations.

Responsibilities

• Personalize guest experiences and create 'wow' moments.
• Check rooms for readiness before guest arrivals.
• Deputise for the Operations Manager as required.

Skills

Engagement

Multitasking

Customer Service

Job description

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Guest Experience Specialist, Central London

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Client:

Location:

Central London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5410cb4a28ed

Job Views:

24

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

The Guest Experience Specialist position will be working across three master serviced apartments; St Pauls, Cannon Street and Farringdon. master serviced apartments place guests in the very centre of bustling and cosmopolitan London, allowing them to feel the buzz of its unique dynamism. master is a company owned by Leonardo Hotels; now launching in the UK!

As a Guest Experience Specialist you’ll be the face of our serviced apartments, so we want you to bring your warm and friendly personality to work with you every day. Working as part of a small, vibrant team you’ll be taking care of everything that might be sought after by a guest, with a true desire to satisfy their needs in the fast-paced environment of our serviced apartments.

Some of the perks our Guest Experience Specialist can enjoy include meals on duty, Thank You Weeks (twice a year we celebrate our colleagues’ hard work with anything from ice cream trucks to art classes!) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration for our Employees of the Year.

If you’re our ideal Guest Experience Specialist, you will:

• Be yourself!
• Personalise guests’ experiences– whether that is ordering them a taxi, arranging dry-cleaning services or providing extra blankets, you’ve got their back
• Enjoy engaging with guests and creating those “wow” moments – we love that our guests leave with a desire to come back!
• Check rooms to ensure they are ready for guest arrivals
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in London
• Feel confident to promote the services that we offer at the serviced apartments
• Be able to multitask and manage guests’ queries efficiently
• Deputise for the Operations Manager as required

Our Story

master serviced apartments are the next generation of travel. More space, more freedom and more comfort – this is what we guarantee the modern traveller. With serviced apartments and aparthotels now in eight cities across the world, there has never been a more exciting time to join us at master!