Guest Experience Maestro: Food & Beverage Assistant
Voco St. Johns
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Benefits offered by this job
Job summary
Voco St. Johns in Solihull is seeking a Food & Beverage Assistant to deliver outstanding guest service across all dining experiences. You’ll anticipate needs, ensure a spotless environment and help guests feel welcome from arrival to departure.
You’ll enjoy working with a friendly team, using technology to enhance service, and taking pride in upholding brand standards. Flexible hours and opportunities across the UK hotels are part of the role.
Qualifications
- Excellent customer service and guest-facing experience.
- Ability to assess guest needs and respond professionally.
- Comfort with using hotel tech to enhance guest experience.
Responsibilities
- Ensure guests experience outstanding service throughout their stay.
- Maintain cleanliness and a safe visit for all guests.
- Engage with guests and tailor service to their needs.
- Upsell opportunities to enhance the guest experience.
- Respond promptly to guest complaints and turn around feedback.
- Stay informed about hotel facilities, promotions and local market.
- Identify continuous improvements to guest experience.
Skills
Job description
Voco St. Johns in Solihull is seeking a Food & Beverage Assistant to deliver outstanding guest service across all dining experiences. You’ll anticipate needs, ensure a spotless environment and help guests feel welcome from arrival to departure.
You’ll enjoy working with a friendly team, using technology to enhance service, and taking pride in upholding brand standards. Flexible hours and opportunities across the UK hotels are part of the role.
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