Guest-Experience Leader: Housekeeping Supervisor

Housekeeping; Greater London; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Pension with company contributions

50% discount in all our restaurants

Team member and Friends & Family rates

Complimentary stay after probation

IHG Employee rate across 6000 hotels

Healthcare cash plan

Interest-free season ticket loan

Employee Assistance Programme – 24/7GP

World-class development programmes

Bike to work scheme

Recommend a Friend incentive

Free meals on duty

Social squads and recognition schemes

Job summary

Hotel Indigo London K West Shepherd’s Bush is seeking a Housekeeping Supervisor to guide our Room Attendants in delivering spotless rooms and thoughtful touches. You’ll lead from the floor, uphold high standards, and ensure every stay shines.

In this role you will set standards, supervise shifts, and support the team on a busy West London floor. The position offers an annual salary of £34,100 and a range of staff benefits including discounts, healthcare, and development opportunities.

Qualifications

• Experience as a housekeeping supervisor or senior room attendant in a hotel
• Strong communication and leadership skills
• Excellent attention to detail and time management
• Confidence with housekeeping systems and operating procedures
• A hands-on approach and positive attitude
• Flexibility to work shifts, including weekends and holidays
• A genuine passion for guest experience and team development

Responsibilities

• Set the standards: Check guest rooms, corridors, and public areas on your assigned floors to ensure everything is clean, safe, and guest-ready, right down to the smallest detail.
• Lead the shift: Support the daily operations by assigning tasks, checking off completed rooms, and making sure your team has everything they need to deliver exceptional work.
• Support your team: Be a go-to person on the floor, answering questions, solving problems, and giving feedback to help Room Attendants and Porters do their best work.
• Keep it running: Report maintenance issues, manage linen and supplies, and make sure service areas and trolleys are always tidy and ready for the next shift.
• Go the extra mile: Look after VIP room checks, special requests, and guest feedback, always with professionalism and pride.
• Work together: Communicate with the Front of House, Engineering, and other teams to keep service flowing and guests happy.
• Stay safe: Follow all manual handling, hygiene, safety, and COSHH procedures, and help create a safe environment for guests and team members alike.

Skills

Leadership

Communication

Attention to detail

Time management

Guest experience

Job description

Hotel Indigo London K West Shepherd’s Bush is seeking a Housekeeping Supervisor to guide our Room Attendants in delivering spotless rooms and thoughtful touches. You’ll lead from the floor, uphold high standards, and ensure every stay shines.

In this role you will set standards, supervise shifts, and support the team on a busy West London floor. The position offers an annual salary of £34,100 and a range of staff benefits including discounts, healthcare, and development opportunities.