Guest Experience Leader - Assistant Manager

Aramark; Windsor; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Complimentary tickets

Career development

Hands-on learning

Job summary

Aramark UK is hiring Assistant Managers for LEGOLAND Windsor Resort to oversee daily operations across departments and lead the team to deliver exceptional guest experiences. You will work with the Manager and Senior Manager, maintaining high standards, coaching staff, and driving continuous improvement.

This development-focused role offers hands-on leadership and the chance to contribute to commercial performance.

Qualifications

• Experience in leading teams and managing performance in a customer-facing environment.
• Strong organisational and communicative skills.
• Ability to remain calm, focused and effective under pressure.
• Ability to inspire and support a team while taking accountability.
• Adaptable and flexible to meet operational needs.
• Approachable and enthusiastic, with a passion for hospitality.

Responsibilities

• Champion exceptional customer service standards and guest satisfaction
• Lead by example during peak trading periods to ensure a consistently high-quality customer experience
• Manage customer feedback, complaints, and service recovery professionally and effectively
• Contribute to the achievement of financial targets through effective labour management, revenue generation, and cost control
• Maintain and promote high standards of health, safety, and compliance across operational areas
• Ensure safe working practices are followed consistently, and risks are identified and managed appropriately
• Provide direct line management and leadership to Supervisors and Team Leaders
• Lead recruitment, onboarding, and induction activities as required
• Deliver coaching, training, and performance management to build capable, high-performing teams
• Lead day-to-day shifts and maintain a visible operational presence during peak trading hours
• Partner with Manager or Senior Manager on operational priorities and ad hoc business requirements
• Respond effectively to operational challenges, staffing issues, and customer requirements in real time

Skills

Team leadership

Customer service

Operational excellence

Job description

Aramark UK is hiring Assistant Managers for LEGOLAND Windsor Resort to oversee daily operations across departments and lead the team to deliver exceptional guest experiences. You will work with the Manager and Senior Manager, maintaining high standards, coaching staff, and driving continuous improvement.

This development-focused role offers hands-on leadership and the chance to contribute to commercial performance.