Guest Experience Lead: Team Builder & Service Champion

Mitchells & Butlers plc; Kettering; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Progression opportunities

Brand discounts 33%

Friends & family discount

Gym membership discounts

Team socials

Pension

Holiday entitlement 28 days

Shopping discounts

Free shares

Employee helpline

Job summary

Mitchells & Butlers plc is seeking an Assistant Manager for the Peacock Inn, part of the Oaktree Pubs family. You will support the General Manager, lead the team, and drive guest satisfaction by mentoring staff to deliver exemplary service and memorable visits.

The role offers clear progression within the business, plus extensive staff discounts, pension, paid holiday, and other benefits as part of the Mitchells & Butlers team in a vibrant community pub environment.

Responsibilities

• Use your management experience to support the General Manager in the day to day running of the business, being the Duty Manager when they are not around.
• Use your communication skills to train and inspire your team to deliver food, drink, and service to be proud of.
• Be the role model and guide development within your team.
• Lead the team to deliver moments that WOW our guest, keeping them coming back.

Job description

Mitchells & Butlers plc is seeking an Assistant Manager for the Peacock Inn, part of the Oaktree Pubs family. You will support the General Manager, lead the team, and drive guest satisfaction by mentoring staff to deliver exemplary service and memorable visits.

The role offers clear progression within the business, plus extensive staff discounts, pension, paid holiday, and other benefits as part of the Mitchells & Butlers team in a vibrant community pub environment.