Guest Experience Lead - Service & Hospitality

BaxterStorey UK; Enfield; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

28 days holiday

Birthday off

Volunteer days

Grandparent leave

Maternity leave

Pension and life insurance

Free meals on shift

Wellbeing hub

Cycle to work

Job summary

BaxterStorey UK is hiring a Service Assistant in Enfield to deliver exceptional hospitality and support our operations team across events and on-site services.

The role requires a friendly, proactive team player with a passion for great service. Benefits include 28 days holiday (plus bank holidays), birthday leave, pension and life insurance, and staff development opportunities.

Qualifications

• Excellent communication skills, internally and externally.
• Supportive team player with strong customer service instincts.
• Ability to work under pressure and adapt to busy events.
• Proactive and takes initiative to complete tasks.
• Strong commitment to delivering exceptional service.

Responsibilities

• Monitor and serve food and drinks to guests and clear throughout events.
• Maintain clean, presentable furniture and dining areas for guests.
• Prepare hospitality requests in designated spaces with presentation in mind.
• Work without supervision and take initiative over duties.
• Provide high levels of customer service quickly and with a smile.
• Operate coffee machines as needed.
• Assist with ordering and deliveries when required.
• Prepare hospitality requirements and flag shortages to manager.
• Ensure hospitality rooms are kept clean and tidy.

Skills

Excellent communication

Team player

Work under pressure

Initiative

Customer service

Job description

Company Description

Catering Assistant

Enfield

£14.80

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary carerleave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Service Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Job Description

The role is 5 days over 7 so weekend work will be requested. Occasional evening work will be need if players stay at their on site hotel.

As Service Assistant you would be working closely with the Hospitality Supervisor/ Manager based at the Tottenham Hotspur Training Centre, supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food and drinks.

Service Assistant will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch.

Key Responsibilities:

• Monitoring and serving all food and drinks to customers/clients/guest and clearing throughout the event.
• Ensuring that there is clean furniture, dining tables and chairs available for the guests and ensuring presentation is at the forefront of everything you do.
• Prepare all hospitality food and beverage requests offered to customers/clients/guest in designated meeting spaces in a presentable manner.
• To be able to work without supervision and take initiative over duties and tasks without being directed.
• To serve our guests with the highest level of customer service with maximum speed, efficiency and always with a smile.
• To be able to use coffee machines
• Assist with the ordering and deliveries as required
• Preparation of all hospitality requirements ensuring all items are available and if not reporting this to your line manager
• Ensuring hospitality rooms are left clean and tidy

Qualifications

• Excellent communication skills, internally and externally.
• Supportive team player.
• Ability to work under pressure.
• Takes the initiative
• To provide excellent customer service.
• The ability to work autonomously or within in a team.
• Being able to adapt to different working conditions
• Always having a positive attitude
• To be able to solve any customer service-related problem.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.