Catering Supervisor - Tottenham Hotspur Training Ground

BaxterStorey; Enfield; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

28 days holidays incl. bank holidays

Birthday leave

Maternity leave (24 weeks)

Secondary career leave

Wedding/commitment day leave

Free meals on shift

Training opportunities

Apprenticeships

Pension & life insurance

Perkbox discounts

Job summary

BaxterStorey in Enfield is seeking a Catering Supervisor to join our on-site operations. This role focuses on supporting the operations team, working with chefs and sales staff to deliver flawless service and exceptional food and drinks.

The ideal candidate will have supervisory experience, strong English communication skills, and a passion for hospitality. We offer training, development opportunities, and a supportive, inclusive environment with a strong focus on work-life balance.

Qualifications

• Experience in a similar role or as a team leader.
• Strong command of English, written and verbal.
• Computer literacy.
• Supervising culinary and catering teams to ensure impeccable service.
• Ability to train and develop team members.
• Excellent product knowledge in food and beverage.
• Leads by example with professional conduct.
• Decision making and initiative.
• Strong customer care and teamwork.

Responsibilities

• Play an integral role in the successful delivery of catering across the site.
• Train staff to operate to department standards.
• Monitor daily standards and report concerns to line managers.
• Liaise with kitchen, events, and reception to ensure consistent service.
• Address customer complaints courteously and escalate if needed.
• Carry out regular checks of events areas for health and safety issues.
• Ensure in-house accounting policies are followed and monitor stock.

Skills

Team leadership

English proficiency

Computer literacy

Food & beverage knowledge

Training others

Customer care

Proactive

Team player

Job description

• Full-time
• Employment Type: Permanent
• Salary: Up to £33,000

Company Description

Up to £33,280 per annum

5 days a week, weekend work required. 40 hours a week.

Enfield - North London

State of the Art Facilities

• 28 Days holiday including bank holidays
• Plus your birthday off
• 24 week’s enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Catering Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Catering Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!

Job Description

As Supervisor you would be working closely with the Assistant Manager based on site in one of our iconic venues, supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food and drinks.

The Supervisor will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch.

Key Responsibilities:

• Play an integral role in the successful delivery of cateringacross the site
• To train or provide training to the staff so to ensure they operate in accordance with the department’s standards including any casual labour that may be required.
• To monitor daily, the standards achieved in your department and report to your line managers any areas of concerns.
• To liaise with key people in all necessary areas (kitchen, events, reception, etc…) of the business to ensure the provision of food and service is consistent and in line with menu/standards pre-agreed.
• To deal effectively and courteously with customer complaints, and to refer all complaints to the line manager, if necessary.
• To carry out regular checks of the events areas for maintenance, housekeeping and other health and safety issues. Report to the line manager.
• To ensure in house accounting policies are adhered to and monitor food and beverage control, including performing stock take.
• Responsible in monitoring staff time sheets are filled correctly.

Qualifications

• Must have previous experience in a similar role or as a Team Leader, ready for their first Supervisory role.
• Must have a good command of English language both written and verbal
• Must be computer literate
• Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service
• Supporting and training our teams, leading from the front to make sure everyone can excel in their role
• Excellent product knowledge (food/beverage)
• Leads by example by always acting professionally and respectfully.
• Takes the initiative
• Supportive / Team player
• Excellent customer care skills

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

INDVIP