Guest Experience Lead (Seasonal) - Free Slope Access

Snozone; Milton Keynes; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Bonus scheme

Birthday holiday

Free slope use

Restaurant discount

Job summary

Snozone in Milton Keynes is seeking a friendly Reception Team Member to join on a fixed term seasonal contract. You will be the first point of contact for guests, delivering exceptional service and managing enquiries, bookings, and payments for activities and memberships.

You will maintain a welcoming reception and retail area, support daily operations, and promote the full range of activities. Prior reception/retail experience is desirable but not essential.

Qualifications

• GCSEs (or equivalent) required.

Responsibilities

• Provide all our guests and members with the best possible welcome.
• Engage with our guests and members, informing them of benefits before booking future activities.
• Ensure the reception area, including desk and flooring, are clean and free of clutter.
• Record deliveries and check against receipt; transfer deliveries to relevant department.
• Maintain merchandising units with items clearly priced and well stocked.
• Assist with stock taking and audits for clothing/merchandise as directed by the Line Manager.
• Assist guests with kiosks when required.

Skills

Outstanding communication

Guest service

Education

GCSEs (or equivalent)

Job description

Snozone in Milton Keynes is seeking a friendly Reception Team Member to join on a fixed term seasonal contract. You will be the first point of contact for guests, delivering exceptional service and managing enquiries, bookings, and payments for activities and memberships.

You will maintain a welcoming reception and retail area, support daily operations, and promote the full range of activities. Prior reception/retail experience is desirable but not essential.