Guest Experience Lead – Hospitality & Operations

The New World Trading Company; Liverpool; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

50% venue discount for you and up to 5

Free meals on shift

Your birthday and the day after off

Education subsidies

Wagestream wellbeing support

Confidential Hospitality Action支持

Comprehensive training and ongoing支持

Job summary

The Botanist Albert Dock, part of The New World Trading Company, is seeking a Duty Manager to lead shifts, motivate the team and deliver memorable hospitality experiences. You will be at the frontline, ensuring smooth service and high standards across the venue.

We value leadership, energy and a passion for guest satisfaction. Benefits include ongoing training, staff discounts, and wellbeing support as part of our commitment to great people and great hospitality.

Qualifications

• Supervisory or management experience within hospitality is desirable.
• Demonstrated ability to lead people and thrive in fast-paced environments.

Responsibilities

• Leading shifts across the venue.
• Supporting and motivating team members throughout service.
• Delivering exceptional guest experiences.
• Supporting service recovery where required.
• Maintaining operational and compliance standards.
• Driving a positive and engaging team culture.
• Helping ensure the smooth running of the business.

Skills

Leadership

Team motivation

Guest experience

Service recovery

Operational standards

Compliance

Team culture

Job description

The Botanist Albert Dock, part of The New World Trading Company, is seeking a Duty Manager to lead shifts, motivate the team and deliver memorable hospitality experiences. You will be at the frontline, ensuring smooth service and high standards across the venue.

We value leadership, energy and a passion for guest satisfaction. Benefits include ongoing training, staff discounts, and wellbeing support as part of our commitment to great people and great hospitality.