Duty Manager

The Botanist Edinburgh; City of Edinburgh; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

50% discount for you and up to 5 guess

Free meals on shift

Birthday day off

Education subsidies

Wagestream access

Hospitality Action support

Comprehensive training

Job summary

The Botanist Edinburgh is seeking a Duty Manager to lead shifts with energy and a passion for hospitality. You’ll coach frontline teams, uphold standards and ensure memorable guest experiences across busy service periods.

With supervision experience in hospitality, you’ll drive team motivation, support service recovery and help maintain smooth operations. Join a vibrant venue within The New World Trading Company family and grow with ongoing training and wellbeing support.

Qualifications

• Leadership and people-management experience in hospitality.
• Strong communication and guest-service orientation.
• Ability to motivate a busy team during peak service.

Responsibilities

• Leading shifts across the venue.
• Supporting and motivating team members throughout service.
• Delivering exceptional guest experiences.
• Supporting service recovery where required.
• Maintaining operational and compliance standards.
• Driving a positive and engaging team culture.
• Helping ensure the smooth running of the business.

Skills

Leadership

Hospitality

Team motivation

Job description

The Botanist Edinburgh are hiring a Duty Manager

We're looking for Duty Managers who bring energy, leadership and a genuine passion for hospitality to every shift.

Great hospitality is about creating memorable moments, supporting great people and delivering experiences that keep guests coming back. At The Botanist Edinburgh, you'll play a key role in bringing that to life.

You'll lead from the front, support your team and help create the atmosphere that makes every visit memorable.

What You'll Be Doing

• Leading shifts across the venue
• Supporting and motivating team members throughout service
• Delivering exceptional guest experiences
• Supporting service recovery where required
• Maintaining operational and compliance standards
• Driving a positive and engaging team culture
• Helping ensure the smooth running of the business

What We're Looking For

We're looking for someone who enjoys leading people, thrives in a fast-paced environment and is passionate about hospitality.

Previous supervisory or management experience within hospitality is desirable.

Why Join The Botanist Edinburgh?

At The New World Trading Company, great hospitality starts with great people. We create places full of energy, personality and genuine connection - and that only happens when our teams feel supported, valued and able to thrive.

You'll be part of a business that invests in its people, celebrates individuality and gives you the tools, training and support to bring brilliant hospitality to life every day. You'll receive:

• 50% discount for you and up to 5 guests across our venues
• Free meals on shift
• Your birthday and the day after guaranteed off
• Education subsidies to support personal development
• Wagestream financial wellbeing support and earned wage access
• Confidential support through Hospitality Action
• Comprehensive training and ongoing support