Duty Manager

The New World Trading Company; Liverpool; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

50% venue discount for you and up to 5

Free meals on shift

Your birthday and the day after off

Education subsidies

Wagestream wellbeing support

Confidential Hospitality Action支持

Comprehensive training and ongoing支持

Job summary

The Botanist Albert Dock, part of The New World Trading Company, is seeking a Duty Manager to lead shifts, motivate the team and deliver memorable hospitality experiences. You will be at the frontline, ensuring smooth service and high standards across the venue.

We value leadership, energy and a passion for guest satisfaction. Benefits include ongoing training, staff discounts, and wellbeing support as part of our commitment to great people and great hospitality.

Qualifications

• Supervisory or management experience within hospitality is desirable.
• Demonstrated ability to lead people and thrive in fast-paced environments.

Responsibilities

• Leading shifts across the venue.
• Supporting and motivating team members throughout service.
• Delivering exceptional guest experiences.
• Supporting service recovery where required.
• Maintaining operational and compliance standards.
• Driving a positive and engaging team culture.
• Helping ensure the smooth running of the business.

Skills

Leadership

Team motivation

Guest experience

Service recovery

Operational standards

Compliance

Team culture

Job description

The Botanist Albert Dock are hiring a Duty Manager

We're looking for Duty Managers who bring energy, leadership and a genuine passion for hospitality to every shift.

Great hospitality is about creating memorable moments, supporting great people and delivering experiences that keep guests coming back. At The Botanist Albert Dock, you'll play a key role in bringing that to life.

You'll lead from the front, support your team and help create the atmosphere that makes every visit memorable.

What You'll Be Doing

• Leading shifts across the venue
• Supporting and motivating team members throughout service
• Delivering exceptional guest experiences
• Supporting service recovery where required
• Maintaining operational and compliance standards
• Driving a positive and engaging team culture
• Helping ensure the smooth running of the business

What We're Looking For

We're looking for someone who enjoys leading people, thrives in a fast-paced environment and is passionate about hospitality.

Previous supervisory or management experience within hospitality is desirable.

Why Join The Botanist Albert Dock?

At The New World Trading Company, great hospitality starts with great people. We create places full of energy, personality and genuine connection - and that only happens when our teams feel supported, valued and able to thrive.

You'll be part of a business that invests in its people, celebrates individuality and gives you the tools, training and support to bring brilliant hospitality to life every day. You'll receive:

• 50% discount for you and up to 5 guests across our venues
• Free meals on shift
• Your birthday and the day after guaranteed off
• Education subsidies to support personal development
• Wagestream financial wellbeing support and earned wage access
• Confidential support through Hospitality Action
• Comprehensive training and ongoing support