Guest Experience Host | Premium Corporate Reception

ST James Facilities; Reading; On-site; GBP 23,000 - 29,000; Full time

Job summary

ST James Facilities is seeking a Corporate Receptionist / Guest Experience Host at Green Park, Reading. You will be the face of the site, delivering a 6-Star customer experience for occupiers, visitors, clients and contractors, while upholding security, presentation and operational standards.

Your responsibilities include warmly greeting guests, managing visitor arrivals, answering calls, handling post and admin tasks, and supporting events and occupier engagement.

Qualifications

• Previous corporate reception or concierge experience.
• Experience delivering premium customer service.
• Proficient in Microsoft Office.
• Familiar with Visitor Management Systems.
• First Aid qualification is desirable.

Responsibilities

• Greet and assist all visitors in a warm, professional manner.
• Manage visitor arrivals and verify identity per site security.
• Answer calls, route as appropriate and respond to emails.
• Maintain reception area, displays and stock levels.
• Support occupier engagement and events.
• Coordinate with Building Management on admin tasks.
• Produce reports as requested by management.

Skills

Exceptional customer service

Professional communication

First aid knowledge

Telephone etiquette

Multitasking and prioritization

IT literacy

Job description

ST James Facilities is seeking a Corporate Receptionist / Guest Experience Host at Green Park, Reading. You will be the face of the site, delivering a 6-Star customer experience for occupiers, visitors, clients and contractors, while upholding security, presentation and operational standards.

Your responsibilities include warmly greeting guests, managing visitor arrivals, answering calls, handling post and admin tasks, and supporting events and occupier engagement.