Guest Experience Lead - F&B & Reservations

ASIA GRAND PTE. LTD.; Penarth; On-site; GBP 18,000 - 24,000; Full time

Job summary

ASIA GRAND PTE. LTD. is seeking a front-of-house professional to manage reservations, greet guests, and ensure smooth service at the reception.

You will handle bookings and table assignments, welcome customers, and direct them to seating areas, while maintaining accurate guest records and addressing inquiries. Responsibilities include coordinating with staff on reservations, handling inquiries and complaints, and ensuring payments are collected prior to departure.

Responsibilities

• Draw up client bookings for tables and ensure that tables are set before clients' arrival
• Manage the front desk by receiving incoming calls, greeting and attending to customers
• Inform guests about the availability of tables and direct them to the tables
• Keep records of guests who visit the restaurant
• Assist customers with answers to queries, and proffer solutions to issues within your capacity
• Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
• Ensure that clients make payment for services before they exit the restaurant
• Keep clear records of payments received and make detailed notes of balance payments
• Communicate with other staff, such as dinners, informing them of clients' bookings, needs and complaints.
• Management of e‑reservations across all platforms in the company
• Adhere to hygiene and safety standards
• Adhere to company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Job description

ASIA GRAND PTE. LTD. is seeking a front-of-house professional to manage reservations, greet guests, and ensure smooth service at the reception.

You will handle bookings and table assignments, welcome customers, and direct them to seating areas, while maintaining accurate guest records and addressing inquiries. Responsibilities include coordinating with staff on reservations, handling inquiries and complaints, and ensuring payments are collected prior to departure.