Guest Experience Lead - Duty Manager

Harri; Kettering; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible shifts

Big staff discounts across brands

Wagestream access

Gym discounts

Team socials

Pension

25 days holiday

Free shares

Employee helpline

Job summary

Peacock Inn is seeking a Duty Manager to join our team, working alongside the General Manager to oversee daily operations and guest experiences. You’ll lead, train and empower the team to deliver top‑quality food and service in a lively pub environment.

You’ll mentor staff, drive guest satisfaction, and help push towards business targets while maintaining the warm, welcoming atmosphere our customers love.

Qualifications

• Experience in hospitality management
• Excellent communication skills
• Ability to motivate and develop a team

Responsibilities

• Assist the General Manager in daily operations
• Train and inspire the team to deliver food, drink and service to a high standard
• Be a role model and guide development within the team
• Ensure guests are cared for and hosted to create memorable experiences
• Work towards and achieve business targets

Skills

Management experience

Team leadership

Customer service

Staff training

Job description

Peacock Inn is seeking a Duty Manager to join our team, working alongside the General Manager to oversee daily operations and guest experiences. You’ll lead, train and empower the team to deliver top‑quality food and service in a lively pub environment.

You’ll mentor staff, drive guest satisfaction, and help push towards business targets while maintaining the warm, welcoming atmosphere our customers love.