Guest Experience Lead - Deputy Manager

FB Newcastle; Newcastle upon Tyne; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

45-hour contract

Quarterly bonus

Staff discounts 50% across brands

Wellbeing support

Wages before payday

Exclusive savings

Job summary

Frankie & Benny’s in Newcastle upon Tyne is seeking a Deputy Manager with a passion for hospitality and leadership to oversee shifts and guest experiences. You will drive team performance, uphold safety and standards, and act with accountability in the absence of the General Manager.

The role offers a 45-hour contract with quarterly bonuses and staff discounts across all Big Table Group brands, plus wellbeing and financial benefits.

Qualifications

• Demonstrated leadership in a fast-paced hospitality setting.
• Passion for delivering memorable guest experiences.
• Ability to motivate and develop a team to high performance.

Responsibilities

• Deliver amazing guest experiences to every visitor.
• Take ownership and lead shifts in absence of the General Manager.
• Motivate the team and maintain a positive, high-energy environment.
• Ensure restaurant safety, standards and compliance.
• Be commercially aware and help drive performance and profitability.

Skills

Leadership

Guest experience

Team motivation

Accountability

Commercial awareness

Job description

Frankie & Benny’s in Newcastle upon Tyne is seeking a Deputy Manager with a passion for hospitality and leadership to oversee shifts and guest experiences. You will drive team performance, uphold safety and standards, and act with accountability in the absence of the General Manager.

The role offers a 45-hour contract with quarterly bonuses and staff discounts across all Big Table Group brands, plus wellbeing and financial benefits.