Deputy General Manager

FB Newcastle; Newcastle upon Tyne; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Quarterly bonus

50% food & drinks discounts

Employee assistance & wellbeing

Wages on demand

Job summary

Frankie & Benny’s Newcastle is seeking a Deputy Manager to lead shifts, drive guest satisfaction, and manage daily operations in a fast-paced hospitality setting. You will own guest experiences, guide the team, and maintain safety and standards while supporting profitability.

Join a lively brand known for team spirit, with a 45-hour contract, quarterly bonus, and generous staff discounts across Big Table Group brands.

Qualifications

• 45-hour contract with quarterly bonus
• Experience in hospitality leadership and guest service
• Ability to lead shifts in absence of General Manager

Responsibilities

• Deliver amazing guest experiences
• Lead shifts and make key decisions in the absence of the General Manager
• Lead and motivate the team
• Ensure restaurant safety & standards
• Be commercially aware and drive performance and profitability

Skills

Leadership

Guest experience

Team motivation

Job description

Step Into Leadership – Become a Deputy Manager at Frankie & Benny’s!

At Frankie & Benny’s, we believe life’s best moments are shared over great food, laughter, and unforgettable memories. If you love hospitality and thrive in a fast-paced, people-focused environment, this is the perfect role for you!

Why Join Frankie & Benny’s?

We believe that a happy and motivated team delivers the best guest experiences, so we offer:

• A Place for Everyone– We celebrate individuality and believe our differences make us stronger. Whoever you are, if you bring passion and leadership, there’s a place for you in our team!
• Competitive Pay & Benefits– 45-hour contract, quarterly bonus and opportunity to earn Tronc.
• Awesome Discounts– 50% off food and drink across all Big Table Group brands, plus 25% off for friends & family.
• Wellbeing Support– Our Employee Assistance includes a 24/7 virtual GP, mental health support, counselling, and fitness & diet plans.
• Financial Benefits– Access to wages before payday, salary finance support, discounted gym memberships, and exclusive savings on major retailers.
• Team Competitions & Events– Win trips, join team parties, and earn e-points to spend on your favourite retailers.

As a Deputy Manager, You Will:

• Deliver amazing guest experiences– Make every visit to Frankie & Benny’s memorable.
• Take ownership & accountability– Lead shifts and make key decisions in the absence of the General Manager.
• Lead & motivate the team– Build a positive, high-energy work environment and support team development.
• Ensure restaurant safety & standards– Keep operations safe, legal, and efficient.
• Be commercially aware– Understand how decisions impact the business and help drive performance and profitability.

Who We’re Looking For:

If you’ve got a real love for hospitality, enjoy bringing people together, and thrive in the buzz of a fast‑paced, guest‑first environment, you might just be the perfect fit for us.

At Frankie & Benny’s, our teams are like family. We put people at the heart of everything we do, creating a welcoming, inclusive workplace where you can be yourself, feel supported, and grow your career. If you need any reasonable adjustments during the hiring process, just let us know – we’ve got you.

Thinking about using AI tools for your application? They can be great for getting started, but what really makes an application shine is you – your experience, personality, and leadership style.

What’s the process?
Application → CV review → friendly phone chat → first‑stage interview → second‑stage interview → offer and onboarding

At Frankie & Benny’s, we don’t just look for experience – we look for people with a genuine love for hospitality who care about their teams and our guests. If that sounds like you, we’d love to welcome you to the family.

Ready to take the next step in your leadership journey?