Guest Experience Lead - Conference & Banqueting

LGH Hotels Management Ltd; Chester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts

Eye care

Legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Wellbeing resources

Job summary

LGH Hotels Management Ltd. is seeking a Conference & Banqueting Porter / Food & Beverage Supervisor to help ensure the restaurant and bar are prepared for service and presented to the highest standard.

You will support the F&B Manager, lead the team during service, and drive guest satisfaction through attentive service. The role focuses on delivering exceptional food and beverage experiences, setting expectations, and deputising when needed to maintain smooth operations and strong guest

Qualifications

• Previous experience in a food and beverage supervisory or senior team member role.
• Ability to lead by example and support others during service.
• Commitment to high standards of presentation, service and attention to detail.
• Clear and positive communication in busy environments.
• Motivation to create great guest experiences and help teams work well together.
• Desire to develop leadership skills within hospitality.

Responsibilities

• Support day-to-day operation and lead the team during service.
• Set clear expectations and delegate responsibilities as required.
• Drive revenue through exceptional service and attention to detail.
• Create memorable, personalised guest experiences to encourage return visits.

Skills

F&B supervisory experience

Leadership by example

Communication (clear)

Guest experience focus

Job description

LGH Hotels Management Ltd. is seeking a Conference & Banqueting Porter / Food & Beverage Supervisor to help ensure the restaurant and bar are prepared for service and presented to the highest standard.

You will support the F&B Manager, lead the team during service, and drive guest satisfaction through attentive service. The role focuses on delivering exceptional food and beverage experiences, setting expectations, and deputising when needed to maintain smooth operations and strong guest