Guest Experience Lead

Savills Company; City of Edinburgh; Hybrid; GBP 15,000 - 22,000; Full time

Job summary

Savills is recruiting for a guest services role at St James Quarter in Edinburgh. The post focuses on delivering outstanding guest support across a busy retail, hospitality and leisure destination, working with retailers, contractors and management teams to ensure seamless service.

The role requires high energy, a team player mindset and flexibility to cover 40 hours per week, including weekends and early mornings. Fluent English is essential, with additional European languages welcome.

Qualifications

• Experience delivering face-to-face customer service in retail, hospitality or concierge environments.
• Strong teamwork skills with the ability to work autonomously.
• Energetic and calm under pressure with a proactive, can-do attitude.
• Excellent verbal and written communication skills.
• Fluent in English; additional languages are a plus.

Responsibilities

• Deliver high-quality guest service and information.
• Answer guest queries and provide proactive assistance.
• Resolve guest issues and manage complaints with professionalism.
• Collect guest feedback and contribute to service improvements.
• Support brand standards and ensure consistent guest experience.
• Adapt to varying shifts and weekend/early morning hours.

Job description

Savills is recruiting for a guest services role at St James Quarter in Edinburgh. The post focuses on delivering outstanding guest support across a busy retail, hospitality and leisure destination, working with retailers, contractors and management teams to ensure seamless service.

The role requires high energy, a team player mindset and flexibility to cover 40 hours per week, including weekends and early mornings. Fluent English is essential, with additional European languages welcome.