Guest Experience Host | Historic Hotel Front Desk

Focus Hotels Management Limited; Stratford-upon-Avon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

On-going training and development

28 days holiday pro-rata includingBank

Stakeholder Pension entitlement

Discounted hotel room rates for you, -

Meals on duty

Job summary

The Swan’s Nest Hotel in Stratford-upon-Avon is seeking a friendly Receptionist to deliver warm welcomes and high standards of service at the front desk. You will check guests in, explain facilities, pass on information and maximise room sales while upholding data privacy and GDPR compliance.

You will be a team player with good IT skills, capable of handling inquiries, processing payments, and providing local area recommendations. A competitive salary and ongoing training are available.

Qualifications

• Customer service experience is required.
• Attention to detail is essential.
• IT proficiency and strong communication skills are required.

Responsibilities

• You’ll provide guests and visitors with a warm welcome and great service. You will be the point of contact for our guests delivering outstanding service and creating wonderful memories.
• Provide all guests with a warm welcome at check in, issuing keys and explaining hotel facilities.
• Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest to maximise hotel sales.
• Anticipate guest needs and pass on written and spoken requests in a courteous and helpful manner.
• Operate the hotels front office systems.
• Be aware of hotel availability and maximise room sales opportunities.
• Deal with cash and credit transactions in line with policy and report discrepancies.
• Answer calls and handle enquiries efficiently and in line with policy.
• Ensure proper handling of the float and accurate guest billing and messages.
• Maintain knowledge of local area history and events to assist guests.

Skills

Customer service experience

Attention to detail

IT proficiency

Communication skills

Tools

Front office systems

Job description

The Swan’s Nest Hotel in Stratford-upon-Avon is seeking a friendly Receptionist to deliver warm welcomes and high standards of service at the front desk. You will check guests in, explain facilities, pass on information and maximise room sales while upholding data privacy and GDPR compliance.

You will be a team player with good IT skills, capable of handling inquiries, processing payments, and providing local area recommendations. A competitive salary and ongoing training are available.