Guest Experience Host - Front of House

Wiltons; Greater London; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Yearly bonus

Company pension

Uniforms provided and laundered

Complimentary meal for 2

Discount in group restaurants

Job summary

Wiltons on Jermyn Street, Green Park, London, is hiring an experienced full-time Receptionist to join the Front of House team. You will greet guests, manage reservations, and support daily operations with a focus on exceptional service. The role offers roughly £15.86–£16.76 per hour, with a yearly bonus opportunity and 28 days holiday.

Right to work in the UK is required. Training, pension, and staff meals are among the benefits, alongside discounts within the group.

Qualifications

• Previous receptionist experience in a fast-paced setting.
• Welcoming and escorting guests to tables.
• Answering calls and managing reservations.
• Experience with restaurant booking platforms is a plus.
• Fluent English and excellent guest service.

Responsibilities

• Welcomes guests and guides them to their tables with warmth.
• Handles phone calls and reservation requests promptly.
• Assists with the daily menu and events coordination.
• Responds to emails and supports guest inquiries.
• Builds relationships with hotel concierges and regular guests.
• Maintains high standards of hospitality and service during shifts.

Skills

Customer service

Communication

English fluency

Organisational skills

Work under pressure

Tools

Sevenrooms

OpenTable

Quandoo

TheFork

Squirrel

Job description

Wiltons on Jermyn Street, Green Park, London, is hiring an experienced full-time Receptionist to join the Front of House team. You will greet guests, manage reservations, and support daily operations with a focus on exceptional service. The role offers roughly £15.86–£16.76 per hour, with a yearly bonus opportunity and 28 days holiday.

Right to work in the UK is required. Training, pension, and staff meals are among the benefits, alongside discounts within the group.