Guest Experience Host - Fine Dining

BaxterStorey; Greater London; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

28 days holiday inclusive of bank hols

Birthday additional holiday

3 days volunteering days

3 days grandparent leave

24 weeks enhanced maternity leave

Secondary career leave

Wedding/commitment day leave

Free meals on shift

Bespoke development training

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance programme

Cycle to work scheme

Job summary

BaxterStorey is recruiting a Hospitality Host/Hostess for a Monday to Friday shift at EC4A in London. You will greet guests, assist with seating, manage reservations, and ensure a seamless dining experience while maintaining high standards of service.

Join a renowned hospitality team and benefit from 28 days holiday, enhanced leave options, free meals on shift, training and development, and access to wellbeing and cycling schemes as part of our supportive working environment.

Qualifications

• Previous experience within the hospitality industry, preferably in fine dining or upscale restaurants.
• Excellent interpersonal and communication skills, with the ability to interact effectively with guests, staff, and management.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
• Proficiency in reservation management software and basic computer skills.

Responsibilities

• Greet guests as they arrive, providing a warm welcome and assisting with seating arrangements.
• Maintain a comprehensive understanding of the restaurant's layout, table availability, and seating capacity.
• Manage reservations, including recording bookings, updating availability, and confirming reservations as needed.
• Monitor outlet activity to anticipate guest needs and ensure a seamless dining experience.
• Handle guest inquiries, requests, and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
• Maintain cleanliness and organization in the front-of-house area, including the reception area and dining room.
• Collaborate with management to develop and implement strategies for enhancing the guest experience and maximizing revenue.
• Uphold high standards of professionalism, hospitality, and guest service at all times.

Skills

Hospitality experience

Interpersonal & communication

Organizational skills

Reservation software

Job description

BaxterStorey is recruiting a Hospitality Host/Hostess for a Monday to Friday shift at EC4A in London. You will greet guests, assist with seating, manage reservations, and ensure a seamless dining experience while maintaining high standards of service.

Join a renowned hospitality team and benefit from 28 days holiday, enhanced leave options, free meals on shift, training and development, and access to wellbeing and cycling schemes as part of our supportive working environment.