Front of House & Events Coordinator

ST James Facilities; Greater London; Presencial; GBP 23.000 - 32.000; Jornada completa

Descripción de la vacante

ST James Facilities is seeking a Front of House Coordinator for a City-based address near Tottenham Court Road. You will warmly welcome occupiers, visitors and clients, coordinating with the on-site security team to maintain a professional environment.

You will own the reception and related areas, handle inquiries, and organise events with strong English communication and MS Office skills essential.

Formación

• Experience delivering exceptional customer service.
• Strong written and spoken English.
• Proficient with Microsoft Office suite (Word/Excel/PowerPoint).
• Excellent interpersonal and communication skills.
• Reliable and punctual with a proactive approach.
• Fire warden, first aid and IOSH training or willingness to obtain.

Responsabilidades

• Take ownership of reception and associated areas, coordinating with cleaners, facilities and security.
• Keep FOH documents up to date; deliver monthly reports as required.
• Be the first point of contact for guests, occupiers and clients; answer queries.
• Meet and greet visitors; provide exceptional service.
• Answer calls promptly and transfer as needed.
• Organise events throughout the year; manage bookings and calendars.
• Manage amenities and stock levels; report incidents when needed.
• Handle difficult calls calmly and professionally.
• Adhere to health & safety policies and emergency procedures.
• Create events calendar; run pop-ups and build engaging on-site activities.

Conocimientos

Customer service

English proficiency

Punctuality

Proactive attitude

Interpersonal skills

Fire warden

First aid

IOSH

Innovative

Creativity

Organisational skills

Budget management

Herramientas

Microsoft Office

PowerPoint

Excel

Descripción del empleo

ST James Facilities is seeking a Front of House Coordinator for a City-based address near Tottenham Court Road. You will warmly welcome occupiers, visitors and clients, coordinating with the on-site security team to maintain a professional environment.

You will own the reception and related areas, handle inquiries, and organise events with strong English communication and MS Office skills essential.