Guest Experience & F&B Assistant

Leonardo Hotel Newcastle; Newcastle upon Tyne; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Special room rates across Leonardo UK/

Vouchers through company recognition

Talent referral scheme

Wellbeing calendar

Ongoing training & progression

Job summary

Leonardo Hotel Newcastle is seeking an enthusiastic F&B Assistant to deliver memorable guest experiences across our hotel dining services. You will work with a friendly team to ensure high standards of service, care, and hospitality in a fast-paced environment.

Join us for ongoing training, career development opportunities, and staff perks while contributing to a welcoming culture across all hotel departments.

Qualifications

• Experience in hospitality or food & beverage service.
• Positive, proactive attitude and willingness to learn.
• Strong communication and teamwork skills.

Responsibilities

• Provide exceptional guest care at all times.
• Address guest concerns promptly to ensure satisfaction.
• Collaborate with colleagues to elevate guest experience.
• Operate safely and report hazards and incidents.
• Maintain familiarity with Leonardo Hotels products and standards.
• Participate in continuous training and skill development.
• Utilize systems to complete tasks accurately and timely.
• Adhere to policies, code of conduct, and health & safety regulations.

Skills

Guest care

Customer service

Communication

Teamwork

Learning mindset

Job description

Leonardo Hotel Newcastle is seeking an enthusiastic F&B Assistant to deliver memorable guest experiences across our hotel dining services. You will work with a friendly team to ensure high standards of service, care, and hospitality in a fast-paced environment.

Join us for ongoing training, career development opportunities, and staff perks while contributing to a welcoming culture across all hotel departments.