Guest-Experience Events & Reservations Specialist

Riding House Cafés – Hq & Exec Team; England; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Staff benefits and discounts

Career development opportunities

Training

Job summary

Riding House Cafés is seeking a passionate Events Coordinator to support planning and delivery of festive events across our venues. This hands-on role suits someone who thrives in fast-paced hospitality, coordinating from initial enquiry to successful delivery with clients and restaurant teams.

You’ll manage bookings, propose menus and packages, maintain event diaries and ensure clear communication across teams, always delivering great guest experiences.

Qualifications

• Experience in hospitality, events or a customer-facing environment.
• Proficient with email and booking systems to manage enquiries and bookings.
• Able to manage multiple events and enquiries simultaneously and calmly.

Responsibilities

• Manage event enquiries via phone and email, responding promptly and professionally.
• Build relationships with clients, recommending suitable event spaces, menus and packages.
• Coordinate private dining, corporate events, celebrations and group bookings.
• Prepare event proposals, quotations and booking details.
• Maintain accurate event diaries and ensure information is communicated clearly to venue teams.
• Liaise with kitchen, front-of-house and management to ensure events run smoothly.
• Coordinate menus, drinks packages, timings, room layouts and special requests.
• Conduct venue show-rounds for prospective clients.
• Support the team in maximising event sales and identifying opportunities to increase revenue.
• Confirm final guest numbers, dietary requirements and event details ahead of each booking.
• Provide excellent customer service throughout the event journey, from enquiry to post-event follow-up.
• Assist with event administration, invoicing and reporting where required.
• Help maintain strong relationships with corporate clients and encourage repeat business.

Skills

Organisation

Communication

Hospitality experience

Multi-tasking

Tools

Email

Booking systems

Microsoft Office/Google Workspace

Job description

Riding House Cafés is seeking a passionate Events Coordinator to support planning and delivery of festive events across our venues. This hands-on role suits someone who thrives in fast-paced hospitality, coordinating from initial enquiry to successful delivery with clients and restaurant teams.

You’ll manage bookings, propose menus and packages, maintain event diaries and ensure clear communication across teams, always delivering great guest experiences.