Guest Experience Counter Specialist

The Wolseley Hospitality Group; Greater London; Hybrid; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Staff discount

Vouchers

Enhanced leave

Mental health support

Earned wage access

Training calendar

Job summary

The Wolseley Hospitality Group is seeking a Counter Waiter to join our team, delivering warm, knowledgeable service from breakfast through dinner. You will work with colleagues across departments to ensure a smooth, guest-centric experience.

We value passion for hospitality, a can-do attitude and the ability to operate the coffee machine and craft top-quality beverages, while upselling our signature dishes with pride.

Qualifications

• Experience in restaurant service from breakfast to dinner.
• Familiarity with operating a coffee machine and producing beverages of top quality.
• Capable of understanding and addressing guests’ needs with knowledgeable responses.
• Committed to delivering high standards of service and hospitality.

Responsibilities

• Be instrumental in all restaurant operations from breakfast to dinner, collaborating with all departments.
• Familiarity with operating a coffee machine and producing top quality beverages.
• Capture and shape guests’ needs, offering knowledgeable responses.
• Foster customer loyalty with attentive, personalised service for the warmest experience and highest standards.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

The Wolseley Hospitality Group is seeking a Counter Waiter to join our team, delivering warm, knowledgeable service from breakfast through dinner. You will work with colleagues across departments to ensure a smooth, guest-centric experience.

We value passion for hospitality, a can-do attitude and the ability to operate the coffee machine and craft top-quality beverages, while upselling our signature dishes with pride.