Guest Experience Concierge — Warm Welcome & VIP Service

Strand Palace Hotel; Greater London; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Career pathways

Health cashback plan

50% off food and drinks

Discounted room rates

Discounts at hotels worldwide

Wage access via Wagestream

Free meals on shifts

Introduce a Friend bonus

Free laundry

Birthday half-day off

Team socials

Volunteering day

Confidential support services

Northbank Privilege Card

Job summary

Strand Palace Hotel in central London is seeking a friendly Receptionist to create a warm, professional welcome for guests and manage check-in/check-out processes with accuracy. You will promote hotel services and local attractions, ensuring memorable stays.

The role emphasizes guest satisfaction, proactive service, and strong communication to support a smooth guest journey throughout every shift.

Qualifications

• Experience in hospitality or customer-facing roles preferred.
• Proactive, friendly and value guest satisfaction.
• Excellent communication and problem-solving abilities.

Responsibilities

• Extend a warm and professional welcome to all guests and visitors, ensuring they feel valued while providing them with all the essential information they need for an enjoyable stay.
• Handle the arrivals and departure process smoothly and accurately, adhering to hotel policies and ensuring all billing and payment transactions are completed correctly.
• Stay informed of all Hotel VIPs, corporate and regular guests and ensure their requirements are anticipated and fulfilled.
• Demonstrate expertise in the hotel's services, promotions, and nearby attractions, offering tailored recommendations to enhance guest experiences and drive the hotel revenue.

Skills

Guest service

Communication skills

Professional demeanor

Team player

Job description

Strand Palace Hotel in central London is seeking a friendly Receptionist to create a warm, professional welcome for guests and manage check-in/check-out processes with accuracy. You will promote hotel services and local attractions, ensuring memorable stays.

The role emphasizes guest satisfaction, proactive service, and strong communication to support a smooth guest journey throughout every shift.