Guest Experience Concierge – Lake District

Peoplebank; Bowness-on-Windermere; Remote; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Pension Scheme

Discounted Hotel Stays across our 7H P

Discounted Food and Beverage across 7H

Job summary

The Ro in Bowness-on-Windermere is seeking a friendly Guest Service Assistant to support our front-of-house team and ensure a memorable stay for every guest.

Greet guests on arrival, assist with check-in and check-out, provide information on local attractions, and coordinate with housekeeping and other departments to deliver outstanding hospitality.

Join a team that values transparency, ownership and investment in people, with pension benefits and discounts across our 7H Portfolio.

Responsibilities

• Greet and welcome guests warmly upon arrival and departure
• Assist guests with check-in and check-out procedures efficiently
• Provide information about hotel facilities, services, and local attractions
• Respond promptly to guest enquiries, requests, and complaints with professionalism
• Handle reservations, cancellations, and guest account updates as required
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Maintain accurate guest records and ensure confidentiality
• Support the front desk team during busy periods or staff shortages
• Uphold hotel standards of hospitality, appearance, and service at all times

Job description

The Ro in Bowness-on-Windermere is seeking a friendly Guest Service Assistant to support our front-of-house team and ensure a memorable stay for every guest.

Greet guests on arrival, assist with check-in and check-out, provide information on local attractions, and coordinate with housekeeping and other departments to deliver outstanding hospitality.

Join a team that values transparency, ownership and investment in people, with pension benefits and discounts across our 7H Portfolio.