Guest Experience Associate (Zero Hours)

Compass Group PLC; Dacorum; On-site; GBP 12,000 - 15,000; Part time

Job summary

Compass Group UK&I is seeking a Hospitality Assistant on a flexible zero-hours basis to support Chartwells’ operations. You will greet guests, take orders, and provide a personalised guest experience while staying knowledgeable about the menu and promoting the brand.

The role emphasizes high service standards, strong teamwork, and the ability to work under pressure in a fast-paced environment, with opportunities for progression within the company across numerous venues.

Qualifications

• Friendly, welcoming attitude suitable for a hospitality environment.
• Good communication and interpersonal skills with guests and colleagues.
• Ability to work as part of a team and stay composed under pressure.

Responsibilities

• Greet guests and ensure they have a positive dining experience.
• Serve customers and provide a seamless, personalised service.
• Be knowledgeable about the menu and make recommendations to guests.
• Represent Compass Group UK&I and maintain a positive brand image.
• Comply with food handling and hygiene standards; follow health and safety regulations.
• Take initiative and make decisions that benefit customers.
• Collaborate effectively with the team to meet service goals.
• Demonstrate a desire to succeed and contribute to the operation.

Skills

Guest service

Excellent communication

Team player

Food hygiene awareness

Upselling recommendations

Tools

POS system

Job description

Compass Group UK&I is seeking a Hospitality Assistant on a flexible zero-hours basis to support Chartwells’ operations. You will greet guests, take orders, and provide a personalised guest experience while staying knowledgeable about the menu and promoting the brand.

The role emphasizes high service standards, strong teamwork, and the ability to work under pressure in a fast-paced environment, with opportunities for progression within the company across numerous venues.