Hospitality Assistant

Compass Group PLC; Dacorum; On-site; GBP 12,000 - 15,000; Part time

Job summary

Compass Group UK&I is seeking a Hospitality Assistant on a flexible zero-hours basis to support Chartwells’ operations. You will greet guests, take orders, and provide a personalised guest experience while staying knowledgeable about the menu and promoting the brand.

The role emphasizes high service standards, strong teamwork, and the ability to work under pressure in a fast-paced environment, with opportunities for progression within the company across numerous venues.

Qualifications

• Friendly, welcoming attitude suitable for a hospitality environment.
• Good communication and interpersonal skills with guests and colleagues.
• Ability to work as part of a team and stay composed under pressure.

Responsibilities

• Greet guests and ensure they have a positive dining experience.
• Serve customers and provide a seamless, personalised service.
• Be knowledgeable about the menu and make recommendations to guests.
• Represent Compass Group UK&I and maintain a positive brand image.
• Comply with food handling and hygiene standards; follow health and safety regulations.
• Take initiative and make decisions that benefit customers.
• Collaborate effectively with the team to meet service goals.
• Demonstrate a desire to succeed and contribute to the operation.

Skills

Guest service

Excellent communication

Team player

Food hygiene awareness

Upselling recommendations

Tools

POS system

Job description

We're currently recruiting a dedicated Hospitality Assistant (Zero Hours) to help ensure the smooth running of the operations in Chartwells on a permanent casual basis, contracted to 0 hours per week. As a Hospitality Assistant (Zero Hours), you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you bring your spark to Chartwells?

Your key responsibilities will include:

• Greeting and looking after our guests so they go home delighted
• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations
  Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure
  As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2109/98820001/52833410/R/BU #Lodestone House Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!