Guest Experience Associate - Front of House

Torquay Leisure Hotels Ltd; Torquay; On-site; Full time

Job description

At TLH Leisure Resort, we recognise our success is down to the contribution made by each member of our team. That’s why we’re passionate about great team working and supporting the development of all. Take a look at our careers pages and explore what it’s like to be part of the TLH Leisure Resort team!

Our values - STARS

Our values are integral to our business and guide how we operate at every level of the organisation. STARS is in our DNA. It’s who we are… it’s what we do. STARS stands for:

• Service – Provide exemplary service to our guests and help to create positive memories
• Teamwork – Trust and support one another. Take advantage of training opportunities as they arise
• Attitude – Adopt a positive, fun and supportive approach. Embrace change and remain transparent in what you do
• Respect– Respect guests and colleagues, recognise individual identities, strengths and roles
• Safe & Sustainable– Reduce waste and plastic use. Provide a safe environment for all by understanding risks

At TLH Leisure Resort, we’re committed to supporting the personal and professional development of all team members, helping to ensure they can grow to be ‘the best they can be’ at work and can achieve their full potential.

We recognise, and value, the diversity of experience that our team members have to offer and are committed to building an inclusive workplace where individual skills are nurtured, and new learning opportunities are provided.

We aim to provide our team with a varied and competitive range of employment benefits. All TLH team members have to access the following range of discretionary benefits * :

• All-year-round work opportunities
• Comprehensive induction and training provided with ongoing support
• On-site canteen facility offering free staff meals and refreshments whilst on duty
• Team Discount Scheme for all TLH team members, including free use of the swimming pool and Gym, and discounted use of other facilities across Aztec Leisure
• TLH operates a workplace pension scheme (subject to eligibility criteria)
• Discounts on Aztec Spa treatments and facilities
• Discounts on accommodation and Aztec Leisure memberships for friends and family
• Up to 28 days annual leave (Additional annual leave for long service)

*Some individual positions will attract additional role-specific benefits, details for which will be advised at the time of application

The key to our success is our team members here at TLH Leisure Resort. The team is very important to us and is the heart of our business. Happy customers are our prime concern and all of our team are trained in the highest standards of customer service, together with the skills required to do their job.

Roger Heale. Roger began his career as General Manager for the TLH Victoria Hotel, he worked his way up and progressed to Hotel Manager at the TLH Toorak Hotel.

Andy Johnston. Andy originally started as the Chef De Partie and worked his way up the ladder to become Head Chef at the TLH Derwent Hotel where he now oversees the day to day breakfast and dinner service.

Stephanie Payne. Stephanie Payne is the Business Development Manager at TLH Leisure Resort having initially joined us back in 2004 as a receptionist at the TLH Derwent Hotel.

As Operations Manager, you’ll be at the heart of our multi hotel resort, overseeing day to day operations across Front of House, Food & Beverage, guest services and safety standards.