Guest Experience Ambassador — Weekend Shifts

McDonald's United Kingdom; Vange; On-site; GBP 1,240,000 - 1,515,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald’s United Kingdom is seeking a Customer Care team member to be the welcoming face of the restaurant, delivering friendly hospitality, keeping spaces clean, and assisting customers with queries.

Shifts across weekends (Saturday & Sunday) with Early Mornings, Afternoons & Evenings are required. No prior experience needed as full training will be provided, with career development opportunities and a range of benefits.

Qualifications

• No experience required; full training provided.
• Friendly, welcoming, and helpful demeanor.
• Strong communication and hospitality skills.
• Thrives in a dynamic environment with a positive, engaged approach.
• Team-focused mindset and willingness to learn.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to customer visits to make them memorable.
• Navigate and manage customer areas, seeking engagement opportunities and troubleshooting issues.
• Go the extra mile to make people feel welcomed.
• Create a warm and welcoming atmosphere, supporting in-restaurant events.
• Complete tasks in line with training and company guidelines.
• Follow all safety, hygiene and operational procedures.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member and contribute to a positive environment.

Job description

McDonald’s United Kingdom is seeking a Customer Care team member to be the welcoming face of the restaurant, delivering friendly hospitality, keeping spaces clean, and assisting customers with queries.

Shifts across weekends (Saturday & Sunday) with Early Mornings, Afternoons & Evenings are required. No prior experience needed as full training will be provided, with career development opportunities and a range of benefits.