Guest Experience Associate

McDonald’s; Trealaw; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Flexible Working

Employee Assistance Programme

Meal allowance

Employee discounts

Travel discounts

Meals at Work

Health Insurance

Life Assurance

Discounted Gym Memberships

Financial Guidance

Books & Entertainment Discounts

Premium Shift Pay

Job summary

McDonald’s UK is seeking a Customer Care Assistant to be the face of the restaurant, greeting guests, making children feel welcome, handing out balloons, and helping to organise special events while maintaining high standards in dining areas and toilets.

In a fast‑paced, high energy environment, you’ll connect with customers with a genuine smile, friendly and helpful behaviour, and clear communication to keep customers satisfied and the manager informed about service quality.

Qualifications

• Experience delivering friendly customer service.
• Ability to work in a fast-paced environment.
• Willingness to work flexible hours.

Responsibilities

• Greet customers and ensure a welcoming atmosphere.
• Assist with events and maintain cleanliness in dining areas and toilets.
• Communicate customer satisfaction to the manager.
• Provide attentive, face-to-face service.

Skills

Customer service

Communication

Teamwork

Job description

McDonald’s UK is seeking a Customer Care Assistant to be the face of the restaurant, greeting guests, making children feel welcome, handing out balloons, and helping to organise special events while maintaining high standards in dining areas and toilets.

In a fast‑paced, high energy environment, you’ll connect with customers with a genuine smile, friendly and helpful behaviour, and clear communication to keep customers satisfied and the manager informed about service quality.