Guest Experience Ambassador (Weekend Shifts)

ABM UK; Cotswold District; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

24/7 GP

Mental Health support

Get Fit Programme

Cycle to work

Perks at Work

Life resources

Support: crisis

Job summary

ABM UK is seeking friendly Guest Services colleagues for the Cotswold Designer Outlet. The role is a 25-hour weekly, Wednesday through Sunday, with a starting pay of £13.45 per hour.

You will welcome guests, provide directions, handle inquiries by phone and email, and help create memorable experiences in a busy retail environment. Join a team that values a confident, proactive approach, flexible learning, and collaboration across the centre.

Qualifications

• Confident communicator with a friendly, professional manner.
• Enthusiastic attitude and genuine desire to assist customers.
• Excellent telephone manner and written English.
• Strong time management and organisational skills.
• Comfortable using IT for guest inquiries and bookings.

Responsibilities

• Welcome guests and residents, promoting an inclusive environment.
• Provide knowledge of Cotswolds Shopping Centre and surrounding areas.
• Communicate with guests via telephone and email.
• Support with events and day-to-day centre operations.
• Report safety or maintenance concerns as required.
• Liaise with departments and brand partners to assist guests.
• Provide assistance to guests with disabilities and additional needs.

Skills

Confident communicator

Enthusiastic

Customer focus

Telephone etiquette

Time management

Organisational skills

Tools

IT knowledge

Job description

ABM UK is seeking friendly Guest Services colleagues for the Cotswold Designer Outlet. The role is a 25-hour weekly, Wednesday through Sunday, with a starting pay of £13.45 per hour.

You will welcome guests, provide directions, handle inquiries by phone and email, and help create memorable experiences in a busy retail environment. Join a team that values a confident, proactive approach, flexible learning, and collaboration across the centre.