Guest Experience Ambassador

Mitie Cleaning & Hygiene Services; Newport; On-site; GBP 11,000 - 17,000; Part time

Benefits offered by this job

Flexible benefits platform

Virtual GP

Salary Finance

MiDeals discounts

Cycle-to-work

Life cover

Share scheme

Mitie Stars

Job summary

Signature, part of Mitie, is seeking a friendly Guest Experience Ambassador to be the face of our client's workplace. You will deliver an exceptional welcome, assist visitors and colleagues, and help create a welcoming, secure environment.

This part-time role offers 25 hours per week and requires SC clearance. It includes access to a flexible benefits platform with wellness support, salary finance, cycle-to-work and more.

Qualifications

• Experience in hospitality, front of house, concierge, workplace experience, customer service or corporate reception environments.
• Excellent communication and relationship-building skills.
• A proactive mindset with a willingness to take ownership and solve problems.

Responsibilities

• Deliver an exceptional welcome to guests, colleagues and visitors.
• Create memorable moments and personalised interactions throughout the day.
• Support employees by providing information, assistance and workplace guidance.
• Take ownership of the visitor journey from arrival through to departure.
• Manage incoming calls and workplace enquiries professionally and efficiently.

Skills

Hospitality experience

Front of house

Customer service

Communication skills

Relationship building

Microsoft Office

Tools

Microsoft Office

Job description

Be the Face of an Exceptional Workplace
At Signature, part of Mitie, we believe workplaces should be more than somewhere people come to work. They should be places where people feel welcomed, valued, connected and inspired.

Better places, thriving communities.Guest Experience Ambassador
Part Time | 25 Hours Per Week
SC Clearance Required
Be the Face of an Exceptional WorkplaceAt Signature, part of Mitie, we believe workplaces should be more than somewhere people come to work. They should be places where people feel welcomed, valued, connected and inspired.
We're looking for an enthusiastic and people-focused Guest Experience Ambassador to be the face of our client's workplace. You'll create outstanding first impressions, deliver memorable experiences and help shape a workplace culture where guests, visitors and employees receive an exceptional service every day.
This role combines premium hospitality, workplace experience and security awareness to create an environment that is welcoming, professional and secure.
If you enjoy building relationships, solving problems, creating positive moments and working in a fast-paced environment, we'd love to hear from you.
What You’ll Be DoingAs the first point of contact for the workplace, you’ll play a key role in shaping the daily experience of everyone who enters the building.
You’ll

• Deliver an exceptional welcome to guests, colleagues and visitors.
• Create memorable moments and personalised interactions throughout the day.
• Support employees by providing information, assistance and workplace guidance.
• Take ownership of the visitor journey from arrival through to departure.
• Manage incoming calls and workplace enquiries professionally and efficiently, ensuring colleagues, guests and visitors receive a prompt and seamless service.
• Build strong relationships with clients, colleagues and workplace partners.
• Maintain a workplace environment that is welcoming, organised and professionally presented.
• Manage visitor access and workplace security procedures with professionalism and attention to detail.
• Promote a culture of safety, security and wellbeing while delivering outstanding customer service.
• Identify opportunities to continually enhance the guest and employee experience.

What We're Looking ForWe're looking for someone who genuinely enjoys working with people and takes pride in delivering exceptional service.You'll Have

• Experience in hospitality, front of house, concierge, workplace experience, customer service or corporate reception environments.
• A passion for creating positive experiences and memorable moments.
• Excellent communication and relationship-building skills.
• A naturally warm, confident and professional approach.
• Strong attention to detail and organisational skills.
• The ability to remain calm and adaptable in a fast-paced environment.
• Confidence using Microsoft Office and workplace technology.
• A proactive mindset with a willingness to take ownership and solve problems.
• The ability to obtain and maintain Security Check (SC) Clearance.

Why Join Signature?At Signature, we create workplace experiences that people remember.In Return, You'll Receive

• Development and career progression opportunities across Signature and Mitie.
• Ongoing training and support.
• Recognition for delivering exceptional service.
• The opportunity to work within a professional and collaborative team.
• A role where no two days are the same and every interaction makes a difference.

Ready to Make a Difference?If you're passionate about people, hospitality and creating outstanding workplace experiences, we'd love to hear from you.Join Signature and help create workplaces where every guest and employee feels welcomed, valued and secure. Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.Join our Mitie Team.Together our diversity makes us stronger.

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