Night Receptionist - Front Office - Jumeirah Carlton Tower

Jumeirah

England

On-site

GBP 23,000 - 32,000

Full time

14 days+

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Benefits offered by this job

Competitive salary + excellent service charge

Extra holiday for milestone birthdays

Life insurance and pension scheme

Dry cleaning of uniform

Employee assistance programmes

Discounts on F&B and spa treatments

Ongoing training and development

Transfer schemes

Job summary

A luxury hospitality brand in the United Kingdom is seeking a Night Receptionist for its Carlton Tower location. This role involves welcoming guests, managing check-ins, and ensuring excellent customer service. Ideal candidates will possess strong interpersonal and communication skills, and preferably have knowledge of Opera Cloud. The position offers a competitive salary and a range of benefits including extra holiday for milestone birthdays and ongoing training opportunities. This is a full-time position requiring weekend availability.

Qualifications

Excellent interpersonal and communication skills, both in person and by telephone.
Knowledge of Opera Cloud is preferred.
Ability to learn multiple computer software and accurately input information into the systems.
Ability to work cohesively with co-workers both within and outside of your department.
Must be available to work weekends, day, evenings and holidays.

Responsibilities

Greet all guests and register arriving guests according to procedures.
Assist guests with checking in, explaining facilities, and carrying luggage.
Enter arrivals' check-in/out details accurately and ensure adherence to credit policy.
Adhere to the hotel's credit policy, including the 'chance guests' policy.
Make reservations when the Reservations office is unavailable.
Maintain high standards of behaviour and appearance consistent with Jumeirah International.

Skills

Interpersonal skills

Communication skills

Proficiency in Opera Cloud

Weekend availability

Education

Hospitality certificate or equivalent

Tools

Opera Cloud

Computer literacy

Job description

Night Receptionist - Front Office - Jumeirah Carlton Tower

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job

An opportunity has arisen for a Night Receptionist to join us Jumeirah Carlton Tower.

The main duties and responsibilities of this role are:

Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
Assist guests to their rooms on checking in, explain and endeavour to sell  and cross sell the hotel's food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc. Assist guest with luggage.
Enter all arrivals' check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.
Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on "chance guests".
Make reservations at such times as when the Reservations office is unable to do so.
Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guest and colleagues alike.

About you

The ideal candidate for this position will have the following experience and qualifications:

Excellent interpersonal and communication skills, both in person and by telephone.
Knowledge of Opera Cloud is preferred.
Ability to learn multiple computer software and accurately input information into the systems.
Ability to work cohesively with co-workers both within and outside of your department.
Must be available to work weekends, day, evenings and holidays.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include -