Luxury Front Desk Agent — Elevate Guest Experience

Jumeirah; Greater London; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Learning & Development

Internal mobility

Colleague discounts

Health care benefits

Competitive service charge

Birthday holidays

Perks website access

Uniform dry cleaning

Meals on duty

Job summary

Jumeirah Carlton Tower is seeking a Front Desk Agent in London. The role involves greeting guests, assisting with check-in, and guiding them through hotel facilities and services. You will support reservations, explain room features, and handle guest luggage with professional courtesy.

We value strong interpersonal skills, willingness to learn, and the ability to work weekends and holidays. Knowledge of Opera Cloud is preferred, with a focus on delivering exemplary guest experiences at a luxury

Qualifications

• Excellent interpersonal and communication skills in person and by telephone.
• Knowledge of Opera Cloud is preferred.
• Ability to learn multiple computer software and input information accurately.
• Ability to work cohesively with co-workers both within and outside of your department.
• Must be available to work weekends, day, evenings and holidays.

Responsibilities

• Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity.
• Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
• Assist guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel's food and beverage facilities.
• Explain all the facilities in the room, e.g. heating, television, hairdryer etc.
• Assist guest with luggage.
• Enter all arrivals' check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.
• Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on "chance guests".
• Make reservations at such times as when the Reservations office is unable to do so.
• Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guest and colleagues alike.

Skills

Interpersonal skills

Communication skills

Teamwork

Weekend availability

Tools

Opera Cloud

Job description

Jumeirah Carlton Tower is seeking a Front Desk Agent in London. The role involves greeting guests, assisting with check-in, and guiding them through hotel facilities and services. You will support reservations, explain room features, and handle guest luggage with professional courtesy.

We value strong interpersonal skills, willingness to learn, and the ability to work weekends and holidays. Knowledge of Opera Cloud is preferred, with a focus on delivering exemplary guest experiences at a luxury