Front Desk Agent - Jumeirah Carlton Tower

Jumeirah; Greater London; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Learning & Development

Internal mobility

Colleague discounts

Health care benefits

Competitive service charge

Birthday holidays

Perks website access

Uniform dry cleaning

Meals on duty

Job summary

Jumeirah Carlton Tower is seeking a Front Desk Agent in London. The role involves greeting guests, assisting with check-in, and guiding them through hotel facilities and services. You will support reservations, explain room features, and handle guest luggage with professional courtesy.

We value strong interpersonal skills, willingness to learn, and the ability to work weekends and holidays. Knowledge of Opera Cloud is preferred, with a focus on delivering exemplary guest experiences at a luxury

Qualifications

• Excellent interpersonal and communication skills in person and by telephone.
• Knowledge of Opera Cloud is preferred.
• Ability to learn multiple computer software and input information accurately.
• Ability to work cohesively with co-workers both within and outside of your department.
• Must be available to work weekends, day, evenings and holidays.

Responsibilities

• Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity.
• Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
• Assist guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel's food and beverage facilities.
• Explain all the facilities in the room, e.g. heating, television, hairdryer etc.
• Assist guest with luggage.
• Enter all arrivals' check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.
• Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on "chance guests".
• Make reservations at such times as when the Reservations office is unable to do so.
• Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guest and colleagues alike.

Skills

Interpersonal skills

Communication skills

Teamwork

Weekend availability

Tools

Opera Cloud

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Carlton Tower

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool.

About The Job

An opportunity has arisen for a Front Desk Agent to join us Jumeirah Carlton Tower.

• Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
• Assist guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel's food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc. Assist guest with luggage.
• Enter all arrivals' check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.
• Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on "chance guests".
• Make reservations at such times as when the Reservations office is unable to do so.
• Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guest and colleagues alike.

About You

• Excellent interpersonal and communication skills, both in person and by telephone.
• Knowledge of Opera Cloud is preferred.
• Ability to learn multiple computer software and accurately input information into the systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Must be available to work weekends, day, evenings and holidays.

About The Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits Include

• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access – discount
• Dry cleaning of uniform or Business attire
• Meals on duty!

Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.