Guest Experience Advisor: Contact Centre & Email

Away Resorts; Hemel Hempstead; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Bonus scheme

Enhanced family benefits

Life insurance

Discounts on Away Resorts holidays

On-park discounts

Awards and recognition

Job summary

Away Resorts is seeking a Contact Centre & Guest Email Advisor to join our Central Support team in Hemel Hempstead. You will handle inbound calls, respond to guest emails, and assist with bookings and upgrades before and after stays.

We value friendly, proactive communicators who can multitask, build rapport with guests, and work well in a team. You will report to the Group Guest Experience Operations Manager and contribute to memorable holidays.

Qualifications

• Natural communicator and listener.
• Make guests feel valued and well looked after.
• Strong multitasking and problem-solving skills.
• Positive, can-do attitude and team spirit.
• At least one year's experience in a contact centre or telephone-based customer service role.

Responsibilities

• Take inbound calls from guests.
• Respond to guest queries via email and telephone.
• Help guests with bookings, upgrades and general queries.
• Provide clear, friendly, and helpful information.
• Build rapport through genuine, natural conversations.
• Report into the Group Guest Experience Operations Manager and support guest excitement.

Skills

Inbound calls

Email support

Customer service

Multitasking

Team player

Tools

Parcvu

Job description

Away Resorts is seeking a Contact Centre & Guest Email Advisor to join our Central Support team in Hemel Hempstead. You will handle inbound calls, respond to guest emails, and assist with bookings and upgrades before and after stays.

We value friendly, proactive communicators who can multitask, build rapport with guests, and work well in a team. You will report to the Group Guest Experience Operations Manager and contribute to memorable holidays.