Guest Concierge - Luxury Resort (Casual)

SeeMeHired.com; Enniskillen; On-site; GBP 11,000 - 18,000; Part time

Job summary

Lough Erne Resort is seeking a warm, service-oriented Concierge to join our 5-star team on a casual contract, typically 2 days a week. You will support front desk operations, assist guests with inquiries, and provide personalised recommendations to enhance their stay at our County Fermanagh resort.

Key duties include greeting guests, assisting with check-in/check-out, coordinating transport, and collaborating with departments to ensure seamless service. A full UK driving licence is required.

Qualifications

• Greeting guests warmly and ensuring a personalised arrival experience.
• Assisting guests with check-in and check-out procedures.
• Responding promptly to inquiries and providing information on facilities and local attractions.
• Offering tailored recommendations for entertainment and activities in the area.

Responsibilities

• Coordinate transportation arrangements for guests, including airport transfers.
• Maintain knowledge of resort amenities, events, and promotions to enhance guest experience.
• Maintain a clean and organised front desk area and liaise with other departments.
• Adhere to safety standards and resort policies to ensure a secure environment.

Skills

Customer service

Communication

Flexibility

Multitasking

Driving licence (UK)

Job description

Lough Erne Resort is seeking a warm, service-oriented Concierge to join our 5-star team on a casual contract, typically 2 days a week. You will support front desk operations, assist guests with inquiries, and provide personalised recommendations to enhance their stay at our County Fermanagh resort.

Key duties include greeting guests, assisting with check-in/check-out, coordinating transport, and collaborating with departments to ensure seamless service. A full UK driving licence is required.