Guest Care Host (F&B) – Memorable Stays & Growth

Leonardo Hotels; Manchester; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Room rate discounts

Vouchers & recognition

Referral scheme

Wellbeing calendar

Staff training

Career progression

Job summary

Leonardo Hotels is seeking a friendly F&B Assistant (Host) at our Manchester property. You will deliver exceptional guest care, handle guest concerns promptly, and collaborate with colleagues to elevate the guest experience. You will learn and use Leonardo Hotels systems while adhering to safety, data protection and company policies.

Excellent communication by email and phone is essential. Join a supportive team with ongoing training, progression opportunities, and special staff perks across the

Qualifications

• Genuine passion for delivering memorable moments to guests.
• Pro-active with a hands-on approach to delivering consistent results.
• Excellent communication via email and phone.
• Willingness to learn and develop skills.

Responsibilities

• Deliver exceptional guest care at all times and address concerns courteously.
• Collaborate with colleagues across departments to elevate guest experience.
• Operate safely and report hazards, accidents, or damages promptly.
• Learn Leonardo Hotels systems and policies; follow data protection and safety rules.
• Communicate effectively via emails and over the phone.
• Contribute to achieving KPIs and guest satisfaction scores.

Skills

Guest care

Communication

Team player

Excel

Tools

Microsoft Excel

Job description

Leonardo Hotels is seeking a friendly F&B Assistant (Host) at our Manchester property. You will deliver exceptional guest care, handle guest concerns promptly, and collaborate with colleagues to elevate the guest experience. You will learn and use Leonardo Hotels systems while adhering to safety, data protection and company policies.

Excellent communication by email and phone is essential. Join a supportive team with ongoing training, progression opportunities, and special staff perks across the