Growth & Retention Manager — Regional CS Strategy & PCSM Launch

Intuit, Inc.; Greater London; Hybrid; GBP 110,000 - 180,000; Full time

Benefits offered by this job

Bonus potential

Equity rewards

Benefits

Job summary

Intuit, Inc.'s Global Business Solutions Group leads a cross-market Growth & Retention program, owning UK, AU and RoW revenue growth through cross-sell, up-sell and retention initiatives. The Manager 2 launches the PCSM proposition across regions and turns service interactions into scalable commercial outcomes.

You will partner with Customer Success and GTM leadership to align goals, set KPIs, and drive investment decisions.

Qualifications

• Proven people-leadership experience at manager level in Customer Success, growth/retention, or a commercial operations function.
• Strategy development and execution with strong business acumen to translate market needs into growth strategies.
• Data-driven and analytical thinking with ability to quantify ROI and present findings clearly to senior audiences.
• Stakeholder management with ability to influence senior leadership across global teams.
• Business and commercial acumen—understands growth drivers from support and value-added services.
• Experience launching new propositions or services including service design and workforce scaling.
• Demonstrates Intuit's values: Customer Obsession, Stronger Together, and Courage.

Responsibilities

• Own regional revenue delivery — accountable for a multi-market growth and retention portfolio (c. $7m), including the Serve to Sell program and Saves, managing each to its revenue, unit and ITPY targets.
• Design and execute strategy — define functional growth and retention strategies for UK, AU & RoW, and oversee delivery through programme management of internal and outsourced (BPO) teams.
• Launch the PCSM proposition — lead the end-to-end launch across all three regions, spanning service design (persona, engagement model, customer experience), BPO hiring and capacity build-out, and business performance management.
• Drive analytical rigour — establish the leading and lagging indicators, quantify ROI, size interventions by expected value, and build data- and finance-backed cases for change and investment.
• Manage business performance — set the KPIs, reporting cadence and financial governance to steer programs post-launch and prove commercial return.
• Influence stakeholders — align CS and GTM goals, build relationships with global peers and enabling teams, and influence senior leadership on prioritisation and investment.
• Build and lead the team — hire, develop and retain a high-performing team across markets and outsourced partners, holding a high performance bar.

Skills

People leadership

Strategic planning

Data literacy

Stakeholder management

Business acumen

Proposition launches

Values alignment

Job description

Intuit, Inc.'s Global Business Solutions Group leads a cross-market Growth & Retention program, owning UK, AU and RoW revenue growth through cross-sell, up-sell and retention initiatives. The Manager 2 launches the PCSM proposition across regions and turns service interactions into scalable commercial outcomes.

You will partner with Customer Success and GTM leadership to align goals, set KPIs, and drive investment decisions.