Global CS Growth & Retention Leader

Intuit Inc.; City of Westminster; Presencial; GBP 120.000 - 160.000; Jornada completa

Descripción de la vacante

Intuit Inc. is recruiting for a Manager 2, Growth & Retention to lead the UK, AU and RoW revenue growth initiatives within the Global Business Solutions Group. You will design growth/retention strategies, oversee delivery through internal and outsourced teams, and drive a data-driven ROI framework across markets.

You will launch the PCSM proposition across regions, manage cross-functional partners, and report on KPIs and financial governance to demonstrate commercial impact.

Formación

• Proven people-leadership experience at manager level in Customer Success, growth/retention, or a commercial operations function, ideally across multiple markets.

Responsabilidades

• Own regional revenue delivery - accountable for a multi-market growth and retention portfolio (c. $7m), including the Serve to Sell program and Saves, managing each to its revenue, unit and ITPY targets.
• Design and execute strategy - define functional growth and retention strategies for UK, AU & RoW, and oversee delivery through programme management of internal and outsourced (BPO) teams.
• Launch the PCSM proposition - lead the end-to-end launch across all three regions, spanning service design (persona, engagement model, customer experience), BPO hiring and capacity build-out, and business performance management.
• Drive analytical rigour - establish the leading and lagging indicators, quantify ROI, size interventions by expected value, and build data- and finance-backed cases for change and investment.
• Manage business performance - set the KPIs, reporting cadence and financial governance to steer programs post-launch and prove commercial return.
• Influence stakeholders - align CS and GTM goals, build relationships with global peers and enabling teams, and influence senior leadership on prioritisation and investment.
• Build and lead the team - hire, develop and retain a high-performing team across markets and outsourced partners, holding a high performance bar.
• Strategy development and execution - strong business acumen to translate market imperatives into retention and monetisation strategies, and to deliver them through internal and outsourced teams.
• Data-driven and analytical thinking - high data literacy; confident quantifying ROI, identifying trends across quantitative and qualitative sources, and presenting findings clearly to senior audiences.
• Stakeholder management and influencing - able to build and maintain strong global relationships and influence senior leadership to drive quick decisions.
• Business and commercial acumen - understands the mechanisms that drive growth and retention from support and value-added services; balances risk/reward with velocity; builds persuasive business cases for AI and platform investment.
• Experience launching new propositions or services - including service design, BPO/vendor management and workforce scaling - is strongly preferred.
• Demonstrates Intuit's values: Customer Obsession, Stronger Together, and Courage.

Descripción del empleo

Intuit Inc. is recruiting for a Manager 2, Growth & Retention to lead the UK, AU and RoW revenue growth initiatives within the Global Business Solutions Group. You will design growth/retention strategies, oversee delivery through internal and outsourced teams, and drive a data-driven ROI framework across markets.

You will launch the PCSM proposition across regions, manage cross-functional partners, and report on KPIs and financial governance to demonstrate commercial impact.