Growth & Operations Associate (£32k-£38k) at Tab

Jack & Jill; Greater London; On-site; GBP 32,000 - 38,000; Full time

Job summary

Tab is looking for a Growth & Operations Associate to scale payment operations and customer support for a global fintech audience in London. You will own end-to-end processes, coordinate cross‑functional initiatives, and drive efficiency using AI and data tools.

You will work in English and Spanish, interfacing with merchants, and you’ll blend hands-on operations with automation, analytics, and internal process optimization to move money smoothly at scale.

Qualifications

• 2+ years of experience in operations or customer success in a fast-paced environment.
• Fluent in English and conversational in Spanish.
• Strong analytical skills and proficiency with CS tools such as Missive, Customer.io, or SQL.

Responsibilities

• Manage end-to-end payment operations and support customers in English and Spanish to ensure smooth transaction flows.
• Leverage AI and tools like SQL, PostHog, and similar to optimise internal processes and improve service delivery.
• Create compelling copy for emails and newsletters to support growth and merchant engagement.

Skills

Operations experience

English fluency

Spanish proficiency

Analytical skills

Tools

Missive

Customer.io

SQL

Job description

Job Title

Growth & Operations Associate

Salary

£32,000-£38,000

Company Description

Tab is a scaling fintech company at the intersection of international payments and the booming tourism industry. We help tourism businesses worldwide get paid efficiently. With a reputation for exceptional customer service and a focus on leveraging AI, Tab is building the financial infrastructure for global travel.

Job Description

You will drive Tab's expansion by managing payment operations and delivering world-class customer support in English and Spanish. You'll split your time between direct merchant interaction and optimizing internal processes using AI and modern tools like SQL and PostHog. This is a high-autonomy role designed for someone ready to scale with a fast-moving startup.

Location

London, UK

Why this role is remarkable

• Join a scaling startup at the intersection of two booming industries: international payments and global tourism.
• High-autonomy environment where you can lead your own ideas and see immediate impact on how money moves globally.
• Modern tech-forward culture with a heavy focus on utilizing AI to redefine customer service and operational efficiency.

What You Will Do

• Manage end-to-end payment operations and support customers in both English and Spanish to ensure seamless transaction flows.
• Leverage AI and tools like SQL, PostHog, and Superblocks to optimize internal processes and improve service delivery.
• Create compelling copy for email campaigns and newsletters to drive growth and keep our global merchant base engaged.

The ideal candidate

• Has 2+ years of experience in operations or customer success, ideally within a fast-paced startup environment.
• Is fluent in English and conversational in Spanish, with the ability to distill complex financial concepts into simple explanations.
• Possesses strong analytical skills and technical proficiency with modern CS tools like Missive, customer.io, or SQL.