Growth Markets Operations Excellence Analyst (Hybrid/Remote)

Domestic & General; Brighton; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Annual discretionary bonus

Health cash plan

Pension scheme

Life assurance

Travel loans

Cycle to work

Employee discounts

Employee assistance programme

Job summary

Domestic & General is seeking an Operations Excellence Analyst for Growth Markets on a 6-month fixed-term contract. The role supports governance design, risk & controls, and operational resilience across EU Growth Markets, with hybrid or remote work and travel to growth market locations.

Reporting to the Director of Operations, you will lead the delivery of operational improvements, process documentation, and change management frameworks to reduce implementation risk and deliver scalable growth.

Qualifications

• Experience in governance design, risk & controls, and audit remediation.
• Ability to operate across multiple complex workstreams including business continuity and operational readiness.
• Strong relationship-building skills and ability to influence across functions and geographies.

Responsibilities

• Support implementation of Growth Markets Operations improvements.
• Maintain and continuously improve process documentation, version control and governance documentation.
• Drive delivery of audit remediation activities within agreed timelines.
• Establish and embed an operational change management framework for new products and customer journeys.
• Lead operational readiness activities across key stakeholder groups.
• Design and implement governance frameworks, including forums, controls, reporting and oversight mechanisms.
• Embed BPO oversight, complaints governance, risk management and root cause analysis processes.
• Advance operational resilience initiatives including Business Continuity Plan reviews.

Skills

Stakeholder management

Analytical skills

Independent working

Leadership through influence

Continuous improvement

Cross-functional collaboration

Change management

Job description

Domestic & General is seeking an Operations Excellence Analyst for Growth Markets on a 6-month fixed-term contract. The role supports governance design, risk & controls, and operational resilience across EU Growth Markets, with hybrid or remote work and travel to growth market locations.

Reporting to the Director of Operations, you will lead the delivery of operational improvements, process documentation, and change management frameworks to reduce implementation risk and deliver scalable growth.