Growth-Focused Customer Retention Specialist

Dmgmedia; Greater London; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

Harmsworth Media in London is seeking a Customer Marketing Executive to grow retention for New Scientist and The I Paper. You will own retention campaigns, analyse data to inform activity, and work with CRM, editorial, design, product and other teams to stabilise renewals and reduce churn.

If you are a passionate marketer with a data-driven mindset and a keen eye for detail, this role offers the chance to shape customer experiences, craft compelling comms, and drive subscriber engagement across

Qualifications

• 1-2 years of experience in a Marketing role, ideally in a recurring revenue business.
• Proven track record of analysing campaign metrics and using those insights to drive growth.

Responsibilities

• Retention marketing strategies and campaigns to stabilise renewals and reduce churn.
• Collaborate with CRM, editorial, design, product, finance, events and data teams.
• Own marketing plan and implementation for subscriber initiatives and New Scientist shop.
• Ensure subscriber communications are optimised and monitored; manage escalations.

Skills

Writing and communication

Collaborative

Problem solving

Multi-tasking

Data-driven marketing

Tools

Excel

PowerPoint

Job description

Harmsworth Media in London is seeking a Customer Marketing Executive to grow retention for New Scientist and The I Paper. You will own retention campaigns, analyse data to inform activity, and work with CRM, editorial, design, product and other teams to stabilise renewals and reduce churn.

If you are a passionate marketer with a data-driven mindset and a keen eye for detail, this role offers the chance to shape customer experiences, craft compelling comms, and drive subscriber engagement across