Growth-Focused Client Account Manager

IKON Training Ltd; Ipswich; Hybrid; GBP 38,000 - 45,000; Full time

Benefits offered by this job

Performance bonus

22 days annual leave

3 additional days at Christmas

Business mileage and expenses paid

Support for professional development

Flexible working arrangements

Job summary

IKON Training Ltd is seeking a Client Account Manager in Ipswich to lead and grow client accounts while driving revenue. In this full-time role, you'll manage relationships, lead commercial discussions, and implement training plans for clients. Candidates should exhibit strong communication, organization, and analytical skills. The position offers a salary of £38,000 – £45,000, performance bonuses, flexible working arrangements, and professional development support, aiming to create impactful client partnerships.

Qualifications

• Proven ability to grow and develop client accounts.
• Confidence in leading commercial conversations.
• Experience in account management or relationship management.
• Excellent communication and relationship-building skills.
• Strong organization with reliable follow-through.
• Ability to interpret data and take action.

Responsibilities

• Take ownership of client accounts, retaining and growing revenue.
• Lead commercial conversations and secure repeat business.
• Build and maintain forward training plans.
• Identify opportunities to grow accounts over time.
• Track and re-engage at-risk clients.
• Guide clients on programme structure and next steps.
• Maintain accurate records in HubSpot.
• Use data to strengthen relationships.
• Work with operations and training teams.
• Support marketing activity for case studies.

Skills

Ability to grow and develop client accounts

Leading commercial conversations

Account management experience

Excellent communication skills

Strong organization and attention to detail

Analytical mindset

Tools

HubSpot or similar CRM

Job description

IKON Training Ltd is seeking a Client Account Manager in Ipswich to lead and grow client accounts while driving revenue. In this full-time role, you'll manage relationships, lead commercial discussions, and implement training plans for clients. Candidates should exhibit strong communication, organization, and analytical skills. The position offers a salary of £38,000 – £45,000, performance bonuses, flexible working arrangements, and professional development support, aiming to create impactful client partnerships.