Growth-Focused Account & Events Manager

Natural Green Creative Spaces Ltd; England; Remote; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Bonus scheme

Company pension

Holiday entitlement 20 days increasing

Company laptop

Job summary

Natural Green Creative Spaces Ltd is seeking an Account Manager to take end-to-end responsibility for a portfolio of client projects and events. You will manage budgets, briefed deliverables, and on-site fulfilment while driving retention and growth for allocated accounts.

The role combines client relationship management, project delivery and commercial growth, with collaboration across internal and external teams to uphold NGCS standards from initial brief to post-project analysis.

Qualifications

• Three to six years’ relevant project, account or event management experience
• Proven experience managing accounts or events from initial brief to completion
• Experience managing multiple clients, budgets and deadlines simultaneously
• A track record of developing strong client relationships
• Evidence of generating repeat business, upselling or cross-selling
• Experience working with recognised or high-profile brands

Responsibilities

• Account and Client Management: Manage a portfolio of client projects and act as the main point of contact
• Develop a detailed understanding of each client’s priorities, brand, calendar and commercial needs
• Build trusted relationships with clients and relevant stakeholders
• Maintain proactive communication throughout each project
• Manage client expectations and respond constructively to changing requirements
• Lead regular client reviews and post- project conversations
• Develop account plans for priority clients, including retention and growth opportunities
• Account and Event Delivery: Manage projects and events from initial enquiry through to completion
• Attend sites, oversee installations and provide onsite client management
• Establish project scope, deliverables, budget, schedule and responsibilities
• Translate client briefs into clear internal requirements
• Coordinate external suppliers and partners where required
• Identify and resolve project risks, issues and delivery challenges
• Ensure project are delivered safely, on time, within budget and to the agreed standard
• Complete post-event analysis, including financial performance and lessons learned
• Commercial Growth: Take responsibility for retention and organic growth within allocated accounts
• Identify and convert upselling and cross-selling opportunities
• Introduce clients to relevant NGCS services, including planting, florals, creative builds, containers, living walls, bars, seating and hospitality solutions
• Identify upcoming events, venues, spaces and project where NGCS could add value
• Prepare commercially sound quotations, proposals and presentations
• Follow up enquiries and proposals in a timely and professional way
• Generate referrals, introductions and new opportunities through existing relationships
• Support wider new business pitches, exhibitions and networking activity
• Contribute ideas for new services, products and income streams
• Develop and manage project budgets and quotations
• Protect agreed margin and identify any potential cost overruns
• Ensure project changes are documented, priced and approved
• Manage the raising, allocation and reconciliation of purchase orders
• Work closely with the Finance Manager and Office Manager to support accurate invoicing
• Review project profitability and identify opportunities to improve commercial performance
• Support timely payment by ensuring client and financial documentation is complete
• Process and Continuous Improvement: Contribute to the development of more efficient project and project t management processes
• Maintain accurate project, account and sales information
• Share learning across the team
• Identify recurring delivery issues and recommend practical improvements
• Support the implementation of systems that improve visibility, coordination and output
• Health, Safety and Compliance: Ensure projects are managed in accordance with NGCS health and safety requirements
• Understand and comply with relevant event, venue and site rules
• Ensure appropriate documentation, risk assessments and method statements are in place
• Work closely with internal teams and external partners to address identified risks
• Promote safe working practices onsite and within the wider business
• Key Skills and Attributes: Strong account management and relationship-building skills
• Excellent project planning and organisational ability
• Commercial awareness and confidence discussing budgets, value and margin
• Ability to identify and convert growth opportunities
• Confident presentation, negotiation and influencing skills
• Creative and solutions-focused thinking
• Ability to manage multiple deadlines in a rapidly changing environment
• Strong judgement and problem-solving ability
• Calm, resilient and adaptable under pressure
• Collaborative and respectful approach to internal teams
• High personal standards and attention to detail
• Ability to take ownership and work independently
• Proven experience as an Account Manager, Project Manager, Event Manager or similar
• Experience managing projects from brief through to onsite delivery
• Experience managing client relationships and multiple stakeholders
• Evidence of achieving account growth, repeat business, upselling or cross-selling
• Experience managing budgets and protecting project profitability
• Strong written, verbal and presentation skills
• Willingness to travel nationally and work early mornings, evenings, weekends and occasional overnight stays
• Experience within events, exhibitions, venues, hospitality, sport or experiential environments
• Experience working with high-profile brands
• Knowledge or appreciation of horticulture, planting, florals, creative builds or temporary event infrastructure
• Experience using CRM, project management or stock management systems

Skills

Account management

Project management

Relationship building

Budget management

Presentation skills

Negotiation

Organisational ability

Problem solving

Tools

CRM

Project management software

Stock management systems

Job description

Natural Green Creative Spaces Ltd is seeking an Account Manager to take end-to-end responsibility for a portfolio of client projects and events. You will manage budgets, briefed deliverables, and on-site fulfilment while driving retention and growth for allocated accounts.

The role combines client relationship management, project delivery and commercial growth, with collaboration across internal and external teams to uphold NGCS standards from initial brief to post-project analysis.