Growth Analytics Lead — Customer Lifecycle

Zilch; Greater London; Hybrid; GBP 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid working

Private Medical Insurance

Death in Service

Share Options Scheme

5% back on in-app purchases

£200 WFH setup

Job summary

Zilch is seeking a Senior Leader to head a team of product analysts focused on Customer Growth and Lifecycle. You will own analytics strategy, partner with product leadership, and influence roadmaps while driving cross-functional collaboration with Marketing, Risk, Finance, and Data teams.

You will manage ~3–4 analysts, building experiments and dashboards to link data insights to commercial outcomes. This role demands strong storytelling and hands-on leadership in a fast-growing fintech.

Qualifications

• 6+ years in product analytics or insight-focussed roles, preferably in startup/scale-up environments.
• 2+ years leading a team of analysts.
• Excellent communication skills to influence senior stakeholders.
• Comfort with credit risk concepts and business metrics.

Responsibilities

• Own the analytics strategy for the Customer Lifecycle domain from acquisition to cohort profitability.
• Collaborate horizontally across Lifecycle squads and ensure alignment to domain commercial goals.
• Direct work with conviction by understanding cohort payback, funnel economics and risk-adjusted value.
• Build pragmatic experimentation capabilities with clear hypotheses and readouts.
• Increase stakeholder self-sufficiency via dashboards and shared frameworks.
• Grow and develop the analytics team and raise the technical bar.

Skills

Product analytics

Team leadership

SQL

Experimentation

Tools

Snowflake

dbt

Looker

Job description

Zilch is seeking a Senior Leader to head a team of product analysts focused on Customer Growth and Lifecycle. You will own analytics strategy, partner with product leadership, and influence roadmaps while driving cross-functional collaboration with Marketing, Risk, Finance, and Data teams.

You will manage ~3–4 analysts, building experiments and dashboards to link data insights to commercial outcomes. This role demands strong storytelling and hands-on leadership in a fast-growing fintech.