Groups & Reservations Pro for Events & Rotunda

Radisson Hotel Group; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

Radisson Hotel Group is seeking a Groups & Reservations Coordinator to manage group and individual reservations across Radisson RED and our new event space, The Rotunda, in Glasgow. You will own booking details from confirmation through guest arrival, coordinating deadlines and communicating with the Meetings & Events team to deliver a personalised experience.

With a proactive, commercially minded approach, you will identify opportunities to upsell and cross-sell, maximise revenue and maintain

Qualifications

• Experience in group reservations, hotel reservations or similar hospitality role.
• Strong organisational skills with ability to manage multiple bookings and deadlines.
• Customer-focused with excellent communication and interpersonal skills.

Responsibilities

• Manage group reservations from confirmation to arrival, including rooming lists and deadlines.
• Respond to reservation enquiries promptly and professionally in line with company standards.
• Identify opportunities to upsell room types and services across both venues.
• Handle individual reservations with a personalised booking experience for guests.
• Maintain accurate reservation records including guest details, rates, payment arrangements and special requests.
• Coordinate booking deadlines and ensure timely communication with hotel operations.

Skills

Group reservations

Organisational skills

Customer focus

Upselling

Job description

Radisson Hotel Group is seeking a Groups & Reservations Coordinator to manage group and individual reservations across Radisson RED and our new event space, The Rotunda, in Glasgow. You will own booking details from confirmation through guest arrival, coordinating deadlines and communicating with the Meetings & Events team to deliver a personalised experience.

With a proactive, commercially minded approach, you will identify opportunities to upsell and cross-sell, maximise revenue and maintain